Head of Sales Operation

vor 2 Wochen

Zurich, Schweiz Samsung Electronics Vollzeit

Position Summary

Samsung Electronics is a global technology leader, opening new opportunities for people around the world. The foundation of our success is our people, whose talent, creativity and passion stand out. We strive for excellence and are looking for top talent to join us on this journey.

We are seeking a dynamic Head of Sales Operation & Logistics (100%) in Zurich.

Role and Responsibilities

Your tasks, you
- lead the Sales operation (eStore, SCM development) & Logistics of the Samsung Electronics product division
- manage the Sales operation & Logistics for the product categories assigned
- communicate and coordinate with internal and external stakeholders such as EHQ, HQ
- ensure the delivery capacity of the weekly delivery plan, communication, and coordination with the corresponding stakeholders
- manage all Sales operation key figures (e.g. inventory, planning accuracy, etc.)
- take measures in the event of incorrect stock and planning changes in delivery capacity for eStore operation
- maintain data, especially administration of demand (Forecast Management) and create reports and analyses (in collaboration with BI part)
- initiate and coordinate projects as well as process optimizations
- develop the eStore SCM (ex: Auto replenishment enhancement)
- are responsible for planning and warehousing, negotiation of contracts, and management of LSP for local warehouses (cost management)
- secure quality of service, manage inventory, plan and communicate demand for services according to lifecycle and seasonality
- negotiate contract and manage LSP for local transports, securing quality of service, plan and communicate demand of services according to lifecycle and seasonality
- manage customs processes, documentation, tax and duty payments, customs broker contracts, and handling any questions related to customs and ensure that both local legislation and internal regulations are followed
- are responsible for insurance Management and Claims Processing

Additionally, you...
- coordinate among teams (internally Sales~BI~SCM~DTC~MIS and externally EHQ, HQ)
- support and follow up direct and indirect ad-hoc from top management (CFO, CEO)
- are responsible for systems administration (NERP, GSCM, DTC master setting etc.) to support Sales process, logistics cost administration, and responsibility
- you drive Sales operation and logistics projects within Switzerland
- do KPI analysis, reporting, and reply to ad-hoc requests
- manage a team of 6~8 in Austria and Switzerland

Skills and Qualifications

Your profile, you
- have a Bachelor's or Master's Degree in Business Administration
- have min. 10 years of professional experience in supply chain management, DTC, and Logistics in a similar work environment/industry
- already have several years of leadership experience in a comparable position
- continually stay educated in SCM, Sales operation, eCommerce, or Logistics
- can negotiate and communicate in Korean and have excellent English or German skills
- have very good MS Office skills
- ideally have experience in dealing with SAP, APS, or with similar systems
- can deal with complex and challenging situations in a goal-oriented and decisive manner
- have a pronounced "hands-on mentality" and count analytical thinking among your strengths
- have very good analytical skills and good with numbers
- are a team player and have experience in an international environment

What we offer you

We offer you challenging tasks and responsibility from day one, a professional environment with all the benefits of a major international corporation and a salary package according to your qualifications and experience.

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