Head of Operations Governance

vor 4 Monaten

Zurich, Schweiz SCOR Vollzeit

As a global organization, Scor receives services from various third-parties (management and IT consultants, data and technology providers, BPOs, etc.). The Head of Operations Governance (OG) develops and implements a sound governance for Operations with the objective of:

- Managing and reducing operational risk, incl. third-party risk
- Optimising costs and avoiding overspend
- Monitoring third-party performance in line with agreed SLAs
- Ensuring compliance of Operations with internal policies and regulations

The Head of OG identifies critical third parties and ensures an end-to-end monitoring of the relationship. He/She acts as a business partner to the contract owner and provides expert advice along the lifecycle

Finally, the Head of OG participates in third-party reviews, risk assessments, and monitors actions originated by assurance functions or regulators.
- Oversee regulatory requirements and their impact on Operations
- Adopt and implement relevant governance frameworks (e.g., resilience, third-party, concentration risk)
- Train and support contract owners in the adoption of the frameworks (conducting due diligence, criticality assessment, risk management, etc.)
- Ensure sound governance of all critical suppliers across the entire lifecycle (sourcing, due dil., contracting, onboarding, monitoring, termination, renewal)
- For critical third-parties, support contract owners assessing third party financial viability and in developing exit strategies/termination plans
- Develop, implement and enforce procurement and third-party guidelines
- Collaborate with contract owners to implement the contractual SLAs
- Engage with assurance functions on any third-party related audit (internal or external) and monitors the implementation of the corresponding actions
- Participate in interactions with critical suppliers and regulators
- Proven track record in similar roles within a global financial institution
- Very good understanding of applicable regulations (SII, DORA), incl. third parties
- Excellent knowledge of third-party lifecycle management
- Expertise in operations governance and risk management
- Experience in contract negotiation and performance monitoring
- Strong leadership, communication, and interpersonal skills

**Required Education**:

- High education degree (e.g., Bachelor/Master) in Business Administration, Law, Engineering, etc.

SCOR, the 4th largest reinsurer in the world, provides insurance companies with a diversified and innovative range of solutions and services to control and manage risk. Leveraging experience and expertise to deliver “The Art & Science of Risk”, SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk - from Life & Health and Property & Casualty insurance to Investments. Our specialized teams operate in over 160 countries, fostering long-term relationships with clients.

In order to provide our clients with a broad range of innovative reinsurance solutions, SCOR pursues an underwriting policy that is founded on profitability and supported by effective risk management strategy and a prudent investment policy. This approach allows us to offer clients an optimum level of security, to create value for shareholders, and to contribute to the welfare and resilience of society by helping to protect insureds against the risks they face.

At SCOR, we believe that employing people from different backgrounds and ensuring inclusivity is a major driving force for the success of the Group. We are committed to fostering a work environment in which all employees are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to SCOR’s success.

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