Product Support Manager
vor 2 Wochen
**About us**
At Distalmotion, we believe that every patient undergoing mínimal invasive surgery should benefit from the best of surgical expertise and robotic technology. This is the vision that made us create Dexter, the world’s first and only on-demand robotic surgery system. Thanks to Dexter, surgeons have never been closer to their patients while benefiting from robotic best-in-class technology.
Distalmotion has been created in 2012 by passionate and open-minded people with various experiences. Today, we are still convinced that an inclusive and international company culture is the best way to continue growing. Our leadership is highly committed to promote diversity among the teams and welcome every employee based on their identity.
You are looking for a new fulfilling challenge in a fast-growing medical device company? Join a team engaged in making on-demand robotic surgery the new medical revolution.
**About Product Support Manager**
The product support manager will be responsible for the creation of documentation, the development of training for the service team and the implementation of servicing strategies. This position requires to establish close relationship with all the departments, suppliers and EOMs.
**Tasks**
- Create and maintain technical documentation.
- Develop, maintain and deliver technical training for field service engineers and distribution partners.
- Team leader for corrective and preventative action groups, acting as main link between service team and R&D.
- Lead servicing strategies definition, implementation and improvements in collaboration with R&D.
- Participate in cross-functional teams for investigation of failures.
- Maintain tools and test equipment and define it’s requirements.
- Support escalation of field issues related to our products.
- Provide technical support to the service department.
- Create and maintain work instructions for the repair and testing processes.
- Document and communicate quality improvements.
- Update the DHR and identify affected sites for CAPA implementation.
**Requirements**:
- Bachelor’s degree in Engineering with at least 5 years of experience in supporting complex electro-mechanical equipment.
- Ability to read mechanical assembly drawings and cabling diagrams.
- Experience with CAD software (Solidworks is a plus).
- Ability to troubleshoot complex electro-mechanical devices working with other departments and suppliers.
- Understand SOPs, QOPs and Work Instructions.
- Proven ability to build and lead a team.
- 3+ years of track record in medical device field is a plus.
- Experience with operating room environment and protocols is a plus.
- Proficiency in English, both verbal and written.
- Excellent verbal and written communication skills.
- Analytical mind and problem-solving skills with the ability to evolve in a fast growing environment.
- Distalmotion is a medical device company founded and based in Lausanne, Switzerland. It was founded in 2012, as a spin-off from the Robotics Lab of the Swiss Federal Institute of Technology in Lausanne (EPFL).Our objective is to remove the complexity out of robotic surgery in order to fast track its widespread adoption in mínimally invasive care. To do so, we want to continue disrupting mínimal invasive surgery - but we will only succeed with the right people on our team. Join our team to address critical healthcare needs and improve patients’ lives _
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