Information Systems Assistant

Vor 4 Tagen

Geneve, Schweiz United Nations Vollzeit

This position is located in the Information and Communications Technology Service (ICTS) of the Division of administration at the United Nations Office at Geneva. The incumbents report to Personal Computing Team and under direct supervision of the Chief of Personal Computing Unit.

**Responsibilities**:
Under the supervision of the Chief of Personal Computing Unit, the incumbent will be responsible of the following duties:
Service Installation and Support:

- Receives and logs problem calls or service requests in the automated tracking system with minimum delay;
- Attempts to resolve as many problem calls or service requests on initial contact;
- Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
- Diagnoses and resolves any hardware, software, or connectivity problem with minimum Delay;
- Drafts end-user and/or technical documentation;
- Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.;
- Acts as problem escalation point for technical staff at lower levels;
- Escalates problems/tasks to the appropriate parties in accordance with established procedure;
- Detects problem patterns and recommend solutions;
- Provide technical advice to clients when necessary;
- Keeps abreast of developments in technology both in the UN and in the industry in general;
- Provides guidance and training to new/junior staff;
- Performs other related duties as required.

End User Devices Administration and Configuration:

- Develops End User Devices images for standard configurations of Computing Environments;
- Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly;
- Assists in performing software distribution updates, scripting, testing and support;
- Maintains and updates technical documentation for desktop management software.

Competencies
- Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
High school diploma or equivalent.

Work Experience
At least three (3) years of experience in an IT environment is required.

Experience with online ticketing system is desirable.

Experience with Microsoft Administrative Tools (SCCM, Active Directory, Print Management and etc.) is desirable.

Experience with Microsoft Office 365 Products and their support is desirable.

Experience with International and High Level Conference setup and support is desirable.

Languages
English and French are the working languages in the United Nations Secretariat. For the position advertised, fluency in English is required; knowledge of French is desirable.

Assessment

Special Notice

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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