Information Systems Assistant

vor 1 Woche

Geneve, Schweiz United Nations Vollzeit

This position is located in the Division of Administration, Information and Communication Technology Service, Infrastructure Management Unit. The incumbent will report to the chief of the Unified Communications team within the Service Delivery unit.

**Responsibilities**:
Within delegated authority, the Information Systems Assistant (Unified Communications and Collaboration Technician) will be responsible for the following duties:

- Installs, configures and assists in testing and commissioning collaboration and telecommunication equipment (such as PBX/IP PBX systems, IP telephones, collaboration and teleconference systems and endpoints).
- Monitors, maintains and performs the daily operations of telecommunication systems and equipment.
- Conducts on-going analysis and troubleshooting of equipment malfunctions, ensures proper operations and maintains equipment inventory to meet operational needs of field and local offices. Gathers performance indicator data and reports on service levels.
- Acts as focal point for receipt and processing of user requests.
- Maintains regular contact with users and technical staff in user offices and provides support as required.
- Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies.
- Occasionally works outside regular business hours and on-call
- Performs other related duties as required.

Competencies

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education
High school diploma or equivalent.

Job - Specific Qualification
Information Technology Infrastructure Library (ITIL) foundation certificate is desirable.

CCNA (Cisco Certified Network Associate) training or certificate is desirable.

Formal training or certification in Voice and Collaboration technologies is desirable.

Information security (CompTIA Security+ or equivalent) certification is desirable.

Work Experience
At least five (5) years of experience in information systems analysis and programming, systems administration and maintenance, end-user support, technical writing or related area is required.

Hands-on experience with Cisco voice and video communication systems is desirable.

Hands-on experience with Cisco networking systems is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of French is desirable.

Assessment

Special Notice

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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