Information Technology Assistant

vor 1 Woche

Geneve, Schweiz United Nations Vollzeit

These two positions are located in the Information Management and Technology (IMT) Section, Programme Support and Management Services (PSMS), Office of the United Nations High Commissioner for Human Rights, Geneva. The incumbents report directly to the Supervisor of the OHCHR/IT Service Desk team.

**Responsibilities**:
Within delegated authority, the Information Technology Assistant will be responsible for the following duties:
Desktop Administration and Configuration:

- Assists in monitoring personal computers running the OHCHR software delivery system to ensure that software distributions are being delivered correctly.
- Assist in performing software distribution updates, scripting, testing and support.
- Performs research into new versions of centrally supported software and performs beta testing, production rollout and postproduction support.
- Performs 2nd level desktop troubleshooting in conjunction with the IT Service Desk.
- Maintains and updates the IT Inventory and internal databases for assets management.
- Performs other related duties as required.

Service Installation and Support:

- Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
- Attempts to resolve as many problems calls or service requests on initial contact.
- Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
- Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
- Provides basic training to end-users on the use of standard systems.
- Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
- Escalates problems to the appropriate parties in accordance with established procedure.
- Detects problem patterns and recommend solutions.
- Ensures data security and integrity
- Prepares, updates and maintains system’s documentation and related technical/procedural manuals.
- Keeps abreast of developments in technology both in the OHCHR/UN and in the industry in general.
- Performs other related duties as required.

Procurement and Logistics:

- Receives, unpacks, and inspects all incoming assets.
- Update asset transactions into the automated inventory management system in accordance with established procedure.
- Obeys and enforces all security procedures.
- Troubleshoots, cleans, and repairs/rebuilds equipment.
- Performs hardware and software configuration in accordance with established procedure.
- Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
- Monitors inventory levels and alert supervisor when low thresholds are reached.
- Keeps abreast of developments in technology in the UN and in the industry in general.
- Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
- Performs other duties as required.

Service Coordination:

- Receives and logs service requests in the automated request management system.
- Creates and assigns work orders in accordance with established procedure.
- Liaises with other areas of ITSD to facilitate completion of service requests.
- Provides advice to clients regarding ITSD standards and workflow processes.
- Performs quality assurance procedures to ensure client satisfaction.
- Escalates problems encountered to the supervisor.
- Performs filing and record-keeping tasks for the unit.
- Keeps abreast of latest ITSD standards and technology.
- Performs other duties as required.

Physical Requirements:

- May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
- May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
- May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
- May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Competencies

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “

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