Information Technology Assistant

Vor 7 Tagen

Geneve, Schweiz United Nations Vollzeit

This position is located in the Information Management and Technology (IMT) Section / Programme Support and Management Services (PSMS) of the Office of the High Commissioner for Human Rights (OHCHR), Geneva. The incumbent reports directly to the Head of the Enterprise Infrastructure Unit and works under the overall supervision of the Chief of IMTS.

**Responsibilities**:
Within delegated authority, the Information Technology Assistant will be responsible for the following duties:
Desktop Administration and Configuration
- Occasionally supervises a team of staff for specific projects.
- Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
- Performs software distribution updates, scripting, testing and support.
- Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support.
- Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
- Provides technical advice to clients when necessary.
- Provides guidance and training to new/junior staff.
- Prepares, maintains, and updates files (electronic and paper) and internal databases.
- Drafts documentation and reports.
- Performs other related duties as required.

Server Operations and Administration
- Occasionally supervises a team of staff for specific projects.
- Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
- Performs administration, operation, technical support, and monitoring of server systems.
- Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
- Liaises with other groups of OHCHR and the user Departments for maintaining the efficient and reliable operations of server systems.
- Performs 24x7 operations of assigned systems.
- Assists in identifying the need for new systems or re-engineering of the existing systems.
- Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
- Implements backups of servers following standard backup procedures.
- Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
- Maintains the documentation of server systems, pertinent to operations and system administration.
- Provides guidance and training to new/junior staff.
- Prepares, maintains, and updates files (electronic and paper) and internal databases.
- Drafts documentation and reports.
- Performs other related duties as required.

Service Installation and Support
- Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
- Attempts to resolve as many problem calls or service requests on initial contact.
- Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
- Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
- Drafts end-user and/or technical documentation.
- Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
- Acts as problem escalation point for technical staff at lower levels.
- Escalates problems/tasks to the appropriate parties in accordance with established procedure.
- Detects problem patterns and recommends solutions.
- Keeps abreast of developments in technology both in the UN and in the industry in general;
- Provides training to junior technical staff.
- Occasionally supervises a team of technical staff for special projects.
- Performs other related duties as required.

Procurement and Logistics
- Receive, unpacks, and inspects all incoming assets.
- Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
- Obeys and enforces all security procedures.
- Troubleshoots, cleans, and repairs/rebuilds equipment.
- Performs more complex hardware and software configuration tasks such as creating standard images.
- Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;
- Prepares and releases equipment for service requests.
- Liaises with other areas of OHCHR, focal points, and staff of the Permanent Missions.
- Monitors inventory levels and initiates procurement when low thresholds are reached.
- Keeps abreast of developments in technology in the UN and in the industry in general.
- Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
- Occasionally supervises a te

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