Account Manager

Vor 3 Tagen

Lausanne, Schweiz Evooq Vollzeit

At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging trust and responsibility.

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding our Client Service Delivery team and looking for a passionate Account Manager (WealthTech). You will be pivotal in building, overseeing and maintaining deep relationships with existing customers.

As the Account Manager (WealthTech), you will be the main point of contact between the company and its clients, ensuring client satisfaction and excellent services and driving customer retention and business growth.

This is a permanent position based in either our Lausanne or Zurich office.

**What you'll do as an Account Manager**:

- Building and nurturing strong relationships with our customers by achieving satisfaction and retention.
- Identifying and capturing new requirements and being the ambassador of the customers within Evooq.
- Keeping customers informed about our new products and services.
- Identifying and achieving upselling or cross-selling opportunities.
- Addressing feedbacks, concerns and facilitating issue resolution.
- Acting as a trusted advisor.
- Managing contract negotiations, renewals and proper execution of all contractual aspects.
- Managing account receivables and maximizing utilization of our products and services
- Developing account plans and strategies to achieve revenue targets and growth objectives.
- Collaborating with internal Evooq teams, including sales, marketing, product development, and support, to drive success and ensure a positive customer experience.
- Tracking and analyzing key account metrics, such as usage, revenue, and customer satisfaction.

**What you'll need as an Account Manager**:

- Min 8 years of financial services experience preferably in wealth and investment management.
- Proven account management experience
- Strong Communication: Excellent verbal and written communication skills.
- Wealth Management Services and Products expertise
- Excellent relationship aptitude and ability to build and nurture long-lasting relationships with various levels of seniority within organisations.
- Solid understanding of the software products industry and inherent processes and activities
- Strong negotiation and sales skills
- Analytical, problem-solving

**Why us**:

- We are a fast-paced organisation with the ambition to become the wealth management technology industry leader.
- We strongly advocate humility, curiosity, and pragmatism - which is evident by the way we work
- We value our employees, our customers and take great pride in our offering.
- We like well-written, maintainable, testable, and extensible software. We do.
- Employees have their say in roadmaps, schedules, and features, and are listened to.
- The technology stacks are modern, reliable, scalable, and maintainable.

**About us**
- Evooq is a global provider of technology-driven solutions for wealth managers. We are building an ecosystem that combines data, technology and investment expertise to make personalised investment scalable.

Wealth managers use our solutions to deliver personalised advice to investors with high-quality content and the best investment products.

We are headquartered in Lausanne, with additional offices in Zurich and Singapore. We operate as a group of highly autonomous teams that take responsibility for their projects and interact with each other based on mutual trust.

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