Customer Success Manager

vor 9 Stunden

Schweiz Yokoy Vollzeit

**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring**

**After closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Customer Success Manager in Zurich and help us achieve our goals\uD83D\uDE80**

As a
**Customer Success Manager**, you will play a key role in managing our fast-growing customer accounts along long-term partnerships and generating growth through up-sell and cross-sell opportunities. You will identify new use cases for the digital transformation of our customer companies and support them in realizing the full potential of our Spend Management Solution in the long term.

**\uD83E\uDDD1\uD83C\uDFFD‍\uD83D\uDCBB What you'll do**:

- Manage and expand long-term customer relationships in the DACH region.
- Proactively develop use cases and strategies to drive account expansion and upsell/cross-sell opportunities with our customers.
- Increase customer satisfaction by actively collecting feedback, identifying pain points, and proposing improvement opportunities.
- Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform.
- Identify and consult customers on potential optimisation opportunities, including up-selling and cross-selling our products or services.
- Negotiate contract renewals with existing customers, ensuring a smooth and successful renewal process.
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
- Generate interest and curiosity among customers for upcoming products, effectively promoting our brand and new offerings.
- Collaborate closely with sales and product teams, providing valuable insights and feedback to drive customer success and product enhancements.
- Adoption of platform is a key part of the role
- Stay updated on industry trends, market developments, and competitors to better serve and align with customer needs.
- **️ What you'll need**:

- Bachelor's degree in business administration, finance, marketing, or a related field.
- Proven experience in a customer success or account management role, preferably within the software-as-a-service (SaaS) industry.
- Strong ability to build and maintain long-term customer relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences.
- Analytical mindset with the ability to identify patterns, trends, and opportunities for improvement.
- Results-driven and customer-focused, with a passion for delivering exceptional service and driving customer success.
- Self-motivated and proactive, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in CRM software and other customer success tools.
- ** Fluency in German **and English (both written and spoken). Other languages are a plus

**\uD83D\uDE80 What you'll get**:

- Resources and trust: you own your work and can shape things from day one
- Flat hierarchies: opportunity to work closely with the founders and the leadership team
- Fast-paced environment: quickly measure and learn about the impact of your work
- Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced
- Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working
- Competitive scale-up package with the possibility to partake in the upside
- Work anywhere: we offer up to 6 weeks remote work within the EU

If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
- This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability._

Yokoy automates spend management for medium and large enterprises with artificial intelligence, combining expense management, supplier invoice management and smart corporate cards into one single intuitive platform.

\uD83C\uDFE2 Founded in Switzerland in 2019 by experienced business professionals and scientists, Yokoy is the leading, all-in-one fintech platform that provides an AI-based full spend management suite for midsize and enterprise companies. By combining automation, API integrations and machine learning developed in Yokoy’s own cutting-edge research lab, the company offer

  • Customer Success Manager

    Vor 6 Tagen

    Schweiz BOARD International SA Vollzeit

    Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery. **Main Responsibilities**: - Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment. - Ensure customer...

  • Customer Success Manager 80-100%

    Vor 6 Tagen

    Schweiz Lionstep AG Vollzeit

    **Job-Zusammenfassung**: Willst Du Teil eines unschlagbaren Teams werden, welches sich gegenseitig unterstützt, sich aufeinander verlassen kann und immer eine gesunde Portion Humor schätzt? Bist du zuverlässig, bereit eigene Ideen in einem stark wachsenden Unternehmen einzubringen, selbständig zu arbeiten und hast bereits Erfahrung im...

  • Customer Success Intern

    Vor 6 Tagen

    Schweiz Inyova Vollzeit

    **Your role**: As a Customer Success Intern, you will work on a broad range of topics in the Customer Success team: - Onboarding our customers: You will be responsible in keeping the onboarding process smoothly by problem-solving solutions with the rest of the team, in particular with the design and technology departments. - Conceptional shaping of the...

  • Customer Success Manager

    vor 1 Tag

    Schweiz S-GATE SARL Vollzeit

    Zur Verstärkung seines leistungsstarken Teams sucht unser Kunde - ein auf die Entwicklung massgeschneiderter Trainingsprogramme für Unternehmen spezialisiertes Institut mit Sitz in Zürich - zur Unterstützung seiner deutschsprachigen Kunden einen **Customer Success Manager (Deutsch + Französisch)** Als bevorzugte Kontaktperson unserer Kunden sind Sie...

  • Customer Success Manager

    Vor 6 Tagen

    Schweiz LSEG (London Stock Exchange Group) Vollzeit

    Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s product solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. In a role that is comprised of...

  • Customer Success Lead

    vor 9 Stunden

    Schweiz General Motors Vollzeit

    The Customer Success Lead plays a pivotal role within Cadillac Europe team to help us achieve our ambitions as a customer first automotive brand in Switzerland. The role will work directly with sales, logistics, and marketing teams to ensure an industry leading Customer Experience through both hands-on management of our CRM systems and CX strategy...

  • Manager, Customer Service

    vor 1 Tag

    Schweiz WuXi AppTec Vollzeit

    In this position the Manager, Customer Service can lead or participate to all sorts of cross-functional or improvement projects as it relates to supply Chain activities. In particular, transferring NPI projects from their development phase into commercial phase will be very typical for this function. This includes negotiating and establishing ways of...

  • Regional Manager Customer Experience

    Vor 7 Tagen

    Schweiz Bruker Vollzeit

    Überblick: Bruker Coorporation’s companies belong to the world’s leading analytical and measuring instrumentation manufacturers in the sector of life sciences. For the last 60 years Bruker has been fulfilling one single purpose: to deliver the best technological solution. Today, more than 7,000 employees worldwide are working on this challenge, in over...

  • Customer Payment Services, Project Manager

    vor 9 Stunden

    Schweiz PaymentGenes Vollzeit

    This role is for someone who is a self-starter, understands new technologies and is passionate about creating best in class customer experiences, has excellent communication skills and is able to document effectively, can build the bridge between the business and the technology teams, who has excellent project management skills and is willing to...

  • Smart Manufacturing Manager

    Vor 3 Tagen

    Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Smart Manufacturing Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasit AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A The owner of the role is accountable for everything related to smart manufacturing and the...

  • Engagement Manager, Aws Professional Services

    vor 1 Woche

    Schweiz AWS EMEA SARL (Switzerland) Vollzeit

    Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2), AWS Experience and Certifications. - Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments - Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management. -...

  • Customer Service Assistant 50%

    Vor 6 Tagen

    Schweiz Memo international Vollzeit

    **Customer Service Assistant 50% / Geneva based **/ **Starting asap**: You are passionate about aesthetics, fragrances and storytelling? You are environmentally friendly and concerned by ecological issues and want to respond in an innovative way? Are you interested in eco-design? You want to see your ideas happen within an in-house Creative Department? Do...

  • Cx Strategy Manager

    vor 9 Stunden

    Schweiz General Motors Vollzeit

    **We are looking for the bold** - those willing to respectfully share their ideas and listen to others. **We seek out the innovators** - those who challenge the status quo when their vision requires a new way of thinking. **We reach for the collaborators** - those who understand that a diverse team is stronger than any one individual. **We seek the...

  • Beauty Advisor Jelmoli Zurich

    vor 1 Woche

    Schweiz La Prairie Group Vollzeit

    Entrepreneurial action, team spirit and enjoyment of performance are key factors for sustainable success! Become part of this success story and support us as: **Beauty Advisor (M/F/d) - Jelmoli Zürich** In your job you will be responsible for providing excellent advice to our end customers / clients and for selling our luxurious products. **YOUR...

  • Sales Manager Midmarket Ch

    Vor 6 Tagen

    Schweiz Board International Vollzeit

    Are you passionate about B2B sales, eager to learn and ready to hit the ground running while working in a 100% Swiss made software Company and Leader in Gartner "Magic Quadrant for Financial Planning Software"? Then you're the person we are looking for! The Sales Manager will work with our Marketing, Business Development, Pre-Sales, and Professional...

  • Technical Marketing Manager

    vor 1 Tag

    Schweiz Evatec AG Vollzeit

    For our Business Unit Semiconductor at Swiss headquarters we are looking for a **Technical Marketing Manager**: Evatec is a Swiss company with offices in the US, Europe and Asia that specializes in the development, production and sale of high-tech thin film deposition equipment for the semiconductor, advanced packaging, optical and optoelectronics markets....

  • Compliance Manager

    vor 1 Tag

    Schweiz Revolut Vollzeit

    Remote: SwitzerlandAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 35+ million customers get more from their...

  • International Sales Manager

    vor 9 Stunden

    Schweiz Hilton Vollzeit

    International Sales Manager (Hybrid position) **Hilton Geneva Hotel & Conference Centre** **Close to Geneva Airport, we are 2 kms away from Geneva Lake. Our property offers 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5'500 m2 of conference and event space. At Hilton Geneva Hotel & Conference...

  • Customer Service Agent

    vor 1 Tag

    Schweiz SIX Vollzeit

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***Customer Service Agent (Mo-So 7/24)***:Zurich | 80% | Reference 3584 Innerhalb eines aufgestellten, hilfsbereiten und eingespielten Teams berätst du Bankkunden telefonisch...

  • Receptionist Office Manager

    Vor 3 Tagen

    Schweiz Catherine BIAUDET Vollzeit

    Founded in 1973, this Company is a diversified banking group with offices in Switzerland (Geneva, Zurich, Lugano), Europe (London, Luxembourg, Malta) and the rest of the world (Singapore, Dubai). It manages assets in excess of CHF 25 billion (CHF 38.7 billion including minority interests) and employs over 400 professionals. In 2021, it entered into a...