Customer Success Manager
vor 17 Stunden
Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery.
**Main Responsibilities**:
- Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment.
- Ensure customer satisfaction so they can become a reference and a brand ambassador.
- Be a Board advocate, evangelist and trusted advisor able to maintain long-lasting relationship with the sponsor within the customer.
- Be in charge of knowledge transfer with the aim of improving customer skills and ability to use the platform.
- Involve the right people in order to provide the customer with the right skill set for a successful delivery.
Provide customers with senior level escalation management.
- Acquire a thorough understanding of customer’s business in order to seize new business opportunities together with KAM, while ensuring their technical feasibility.
**Requirements**:
- 10+ years’ experience working with CPM solutions in a customer-facing role
- Strong knowledge of big data, predictive analytics, data visualization, real-time analytics, and multi-dimensional databases
Work effectively in a collaborative team environment
- Strong skills in building long-lasting relationships
- Critical thinking, problem solving, and attention to detail
- Degree in Management Engineering, Economics, or related field
- Fluency in English, French and Swiss-German is required
**Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.**5zn4eCrMdM
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