Customer Success Executive Ic5

Vor 3 Tagen

Schweiz (1) customer, (2) product, (3) partnersimplementors, and GTMsales. Vollzeit

Customer Success Executive IC5 (m/w/*) -230002ZC

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Who We Are**

At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies deliver transportation and logistics services to the World. Our long established technology as well as our research into new ones are helping solve real World problems, and we are looking for more colleagues to join us.

We believe that different points of view are essential for innovation and we will offer you the chance to be part of an inclusive culture where individuality thrives. We also see sustainability as a core value of ours, as we run our business responsibly and continue to invest in environmentally friendly business practices, and also aim for building sustainable relationships both internally with our colleagues and externally with our customers and the communities we are part of.

**What Does Oracle’s Customer Success Organization Do?**

Our mission is to to be a catalyst for Oracle’s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and GTM/sales.

1. CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos

2. PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s)

3. PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success

4. GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle’s Customer Success Organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life

**YOUR FUTURE ROLE:Customer Success Executive**

We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer centric transformation. We’re helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer. We’re looking for a distinctive executive who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer. If you embrace change and a transformation always on mind-set than this will be an extremely rewarding opportunity. Specifically, you will take a key role in governing, mitigating risk and maximising chances of proper project management and successful completion of one or more specific critical projects for strategic customers, which are implemented by an Oracle partner SI.

Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success

Assess and mitigate risk making sure the partner implementation is according to standards

Assess and mitigate risk for all project constraints and manage contracts accordingly

Lead by example and be a natural accepted mentor for the Customer, Oracle and Partners involved in the transformation as essential part of the program and key member of Steerco

Balance between all elements of a multi-faceted role, including (non-exhaustive):

- Have a wholistic overview of a portfolio of a specific / key projects within a specific client
- Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio
- Guide the projects to a focus on delivering to stakeholders’ expectations and to a focus of managing both stakeholders and commercial/contractually implications
- Be the strategic Oracle internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management

Work with Alliances and Channels making sure the involved partners are focusing on customer success; escalate in timely manner when there is any deviation

Act as escalation instance for any product or services related issues, plus potential conflict between Customer and partner SI

Drive customer implementation towards success with healthy partner interaction

While being collaborating with partners,

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