Account Delivery Executive
vor 11 Stunden
**The impact you´ll be making**
As an Account Delivery Executive (ADE) you will be the primary customer-facing Consulting Services role overseeing all consulting programs and engagements, and you are the strategic partner for both your customer(s) as well as the Microsoft Enterprise Commercial Account team. As Microsoft´s commercial business evolves to becoming the strategic digital transformation platform and partner of choice for your customers, you head Microsoft's own professional consulting services teams in implementing and supporting primarily cloud solutions at your assigned customers.
**Responsibilities**:**
Customer Relationships**
- Creates a strategic relationship with key stakeholders within large, challenging and complex customer organizations, working directly with the C-level leaders, as well as technology professionals, to enable quality service implementation and delivery.
- Sets strategies and goals for expanding customer relationships beyond the current services and supports contract owners and seeks out new customer opportunities.
- Synthesizes and combines various insights across teams and business units, and customer industry regarding business and digital transformation objectives, priorities, and strategies for highly prominent and complex customer organization in order to develop and manage the delivery of a comprehensive service delivery plan, and leverages proficiency to coach others to do the same.
- Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective. Presents the strategic business and technical need for change, as well as insights from competitors.
**Internal Relationships and Coordination**
- Develops standards and best practices for connecting opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams in complex or unique customer situations. Coordinates with internal teams to establish accountabilities to drive customer outcomes.
**Portfolio Management**
- Manages a large account portfolio (e.g., $10-20 million) of Microsoft Consulting Services (MCSs) delivery (through Project Managers). Drives action to expand the portfolio and drives consumption. Propels impact and success of others through contributions to various teams.
**Business Growth**
- Innovates and implements long-term, strategic plans, in partnership with Sales and other Services personnel, to create new opportunities and sustainable growth for customer accounts across the worldwide account portfolio.
- Supports the closing of deals and contract renewals for highly complex and prominent customer accounts by negotiating, sharing long-term customer needs with Sales and Account teams, strategizing on upcoming project plans, and cyclical contract scoping.
- Contributes to and influences account planning for portfolio.
**Delivery**
- Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery services for customers across the services lifecycle (from development to support) lifecycle, including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.
**Consumption**
- Contributes to consumption activities, identifies patterns of consumption gaps, and drives consumption for complex customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.
**Qualifications**:**
Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Business Management, or related field AND significant years in service delivery and client-facing experience
- OR Master's Degree in Computer Science, Business Management, or related field AND strong project management, service delivery and client-facing experience
- OR equivalent experience.
- #NEXTPLAY
**Additional or Preferred Qualifications**
- Bachelor's Degree in Computer Science, Business Management, or related field AND significant years of project management, service delivery and client-facing experience
- OR Master's Degree in Computer Science, Business Management, or related field AND significant project management, service delivery and client-facing experience
- OR equivalent experience.
- Strong account management experience
- German and English fluency
- Experience in the swiss FSI industry beneficial
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country wh
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