Praktikum: Customer Success
Vor 3 Tagen
Du geniesst den Umgang mit Kunden und hilfst bei Fragen und Problemen gerne weiter? Zudem hast du ein gutes Auge für Details, arbeitest gerne eigenständig und freust dich darauf, Verantwortung im Tagesgeschäft zu übernehmen? Dann bist du bei uns genau richtig Wir suchen per sofort oder nach Vereinbarung eine/einen leidenschaftliche/n Praktikanten(-in) (60-100%) im Bereich Customer Success Management mit Option auf Festanstellung nach 9 Monaten.
Aufgaben
- Du koordinierst Kundenanfragen auf unserer Plattform, per E-Mail und per Telefon.
- Du berätst und unterstützt Inserenten und Suchende beim Wohnungswechsel.
- Du verantwortest die Qualität der Inserate.
- Du identifizierst Verbesserungsmöglichkeiten und Opportunitäten für ein noch besseres Kundenerlebnis.
- Du arbeitest bei internen Customer Success Projekten mit.
Qualifikation
- Passion für Kundenbetreuung: Du hast Erfahrung im Umgang mit Kunden und denkst stets serviceorientiert.
- Selbstständigkeit und Engagement: Du arbeitest gerne selbstständig, hast eine “Hands-on” Mentalität und bist ein guter Teamplayer.
- Aus-/Weiterbildung: Du bist Quereinsteiger(-in), hast eine abgeschlossene Grundausbildung EFZ z.B. im Detailhandel, oder eine abgeschlossene Matura.
- Sprachen: Deine Muttersprache ist Deutsch, auf Englisch kannst du dich ebenfalls stilsicher und fliessend verständigen/Französisch-Kenntnisse von Vorteil.
- Technische Affinität: Du kennst dich mit Office-Programmen aus (Grundkenntnisse).
**Benefits**:
- Option auf Festanstellung nach 9 Monaten
- Sammle viele praxisrelevante Erfahrungen im Alltag eines innovativen Jungunternehmen.
- Eigenständiges Arbeiten mit Gestaltungsspielraum
- Ein leidenschaftliches, sympathisches und interdisziplinäres Team mit smarten Köpfen und einer grossen Vision
- 6 Wochen Ferien pro Jahr
- Moderner Arbeitsplatz und zentrale Büroräumlichkeiten in Zürich (Zürich Binz)
Wir freuen uns auf deine vollständige Bewerbung (Lebenslauf, Motivationsschreiben und Zeugnisse).
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