Working Student: Customer Care

Vor 7 Tagen


Schweiz FAIRTIQ AG Vollzeit

We are FAIRTIQ

FAIRTIQ is the global leader in hardware-less Check-In/Check-Out ticketing systems, simplifying public transport using an innovative geo-positioning based technology. Thanks to its state-of-the-art technology, FAIRTIQ has been widely rewarded and is currently going through a fast-paced international expansion.

FAIRTIQ Inc. was founded in 2016 in Bern as a start-up with the mission of creating leading solutions for public transport.

In order to expand our business capacity, we are looking for a
**Working student: customer care & fraud monitoring agents (f/m/d), part time**
- “Work-from-home” / remote job, perfectly suitable next to studies. We are hiring for this position in Switzerland or Germany._
- FAIRTIQ is proud to have a team of 14 students that work as agents for the customer care & fraud monitoring activities of the company. We are looking to expand the team._

Role & Duties
- The role will be different depending on whether you are hired for customer care or for fraud monitoring.
- You will be working on your own laptop, from home or from anywhere.
- Customer care: Answer users requests, modify journeys and invoices, report potential issues to the correct department.
- Fraud monitoring: contribute to the monitoring of fraudulent users and help keep the FAIRTIQ systems fraud free.
- Attend regular calls & workshops.

Skills and personality
- Very good spoken and written English language skills.
- Very good spoken and written French or German language skills (ideally, both)
- Customer
- & client focused mindset.
- Good team player in an agile team.
- Willingness to learn and adapt.
- Good knowledge of public transport.

We offer
- Opportunity to work for one of the fastest growing Swiss startups.
- Dynamic working environment (the job can be completed from anywhere).
- Flexible working hours (generally around 1h to 1.5h per day).
- Part-time employment (20% - 30%).
- Pay-by-the hour: attractive remuneration
- Opportunities to secure a full-time position in the future.

The journey doesn’t stop here - Our mission is to make sustainable mobility simple for people to use

Our Successes
- 2020: European Startup Prize for Mobility
- 2019: UITP Award, Transport Ticketing Awards, The Billion Journey Project
- 2018: Transport Ticketing Awards, Swiss Economic Award, Global Light Rail Awards
- 2016: Best of Swiss Apps Award, Le Meilleur Du Web
- Let us introduce ourselves: FAIRTIQ - Who are we?
- Let us introduce our product: FAIRTIQ - How does it work?
**_
At _**_FAIRTIQ_**_, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity._**
**Data Protection **:



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