Product Care Manager

vor 5 Monaten

Schweiz LHH Vollzeit

For our client, we are looking for our next Product care Manager in watchmaking and jewelry industry. The manager will provide team management, product care activities, process and system improvement.
- Your responsibilities:

- Provide strong leadership to the team by setting clear expectations, providing guidance, and fostering a positive and productive work environment.
- Monitor individual and team performance, set performance goals, and provide regular feedback to team members. Identify areas of improvement and provide coaching and support as needed.
- Facilitate effective communication within the team and across other departments.
- Drive actively the worldwide external/internal Services Centers to ensure that group requirements and specifications for product care are met.
- Establish strong working relationships with external partners and monitor their performance to ensure quality service delivery.
- Developing and streamlining the global spare parts ordering process to ensure timely entry and shipment of orders.
- Conducting regular analysis of spare parts inventory and optimizing stock.
- Ensuring clear and comprehensive communication and understanding of technical information.
- Periodically analyze product care flows on a global scale to identify areas of improvement. Optimize efficiency in terms of timing and cost by implementing process enhancements and best practices.
- Work closely with partner teams, such as R&D, operations, and quality to define deliverables, roadmaps, and documentation for product care projects and programs
- Perform analysis and implement enhancements to processes and workflows associated with product care activities.
- Lead the development and improvement of communication and technical tools for product care.
- Your profile ;
- Engineer/Master’s degree with 5 to 10 years’ experience in an industrial environment.
- Strong Leadership abilities and excellent communication and interpersonal skills.
- Good knowledge in watch manufacturing processes is a plus.
- Highly organized with a strong sense of ownership and attention to details.
- Ability to handle multiple priorities in a challenging environment.
- Strong sense of ownership and accountability for project success and result oriented.
- You enjoy working with many interfaces, communicating, and finding creative solutions to various challenges in interdisciplinary teams both internally and externally.
- You have an analytical, solution-oriented mindset.
- Advanced knowledge in MS Office, particularly Excel.
- Fluent in French and English, Italian is a plus
- #BOOST

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