Customer Success Manager
Vor 2 Tagen
Zur Verstärkung seines leistungsstarken Teams sucht unser Kunde - ein auf die Entwicklung massgeschneiderter Trainingsprogramme für Unternehmen spezialisiertes Institut mit Sitz in Zürich - zur Unterstützung seiner deutschsprachigen Kunden einen
**Customer Success Manager (Deutsch + Französisch)**
Als bevorzugte Kontaktperson unserer Kunden sind Sie der Schlüssel für deren Zufriedenheit, indem Sie ihnen ständig Aufmerksamkeit schenken, ihnen zuhören und proaktiv qualitativ hochwertige Dienstleistungen erbringen
**Ihre Aufgaben**:
- L2-Unterstützung
- Betreuung von bestehenden Kunden
- Treffen mit Interessenten und Kunden, um deren Bedürfnisse zu ermitteln und zu verstehen.
- Onboarding von Neukunden
- Beratung vor dem Verkauf, Demos, Projektmanagement.
- Unterstützung nach dem Verkauf, Teilnahme an der Entwicklungs-Roadmap.
- Verbindung zu den Entwicklungsteams, Weiterleitung von Kunden-/Entwicklungsinformationen.
- Verfolgung und regelmäßiger Austausch von « Best-Practice »-Informationen mit Kunden.
- Interne IT-Unterstützung nach Bedarf
- Teilnahme an der Umsetzung von internen IT-Projekten
**Ihr Profil**
- Bachelor Degree in Bereich Wirtschaft, Informatik oder Ingenieurwesen (+)
- Ausbildung als Informatiker oder im Verkauf oder als gleichwertig erachtete Erfahrung
- Gutes allgemeines Verständnis von Informatik
- Ein Muss : Erfahrung im Bereich Verkauf und/oder Support
- Ausgezeichnete Beziehungsfähigkeit
- Fähigkeit
- Benutzer schulen (einzeln oder in Gruppen).
- Sich anzupassen
- Zuhören, verstehen
- zu überzeugen
- Dienstleistung orientiert
- **Zweisprachig: Französisch (C1), (Schwitzer)Deutsch (C1)**:
- Englisch (B2)
- Wohnort in der Region Zürich (~ 1st.)
**_S-GATE ist ein Schweizer Unternehmen, das 2016 von ehemaligen Beratern gegründet wurde und Ihnen mehr als 40 Jahre Erfahrung und Erfolg bietet_**_**
- **_eines Wertes: der Mensch_**_**:
- **_einer Kultur: Qualität_**_**:
- **_Zielstrebigkeit: IT als Mehrwert für Schweizer Unternehmen_**
**_Wenn IT unsere DNA ist, hat die Qualität unserer Dienstleistungen unsere Kunden schnell dazu gebracht, sich mit all ihren Bedürfnissen an uns zu wenden_**_**
- **_Wir sind spezialisiert auf alle tertiären Berufe (IT, Bank, Einkauf, HR, Administration etc.) auf allen Hierarchieebenen (vom Operativen bis zum CxO)_**
**_Unsere Leistungen umfassen die Bereiche_**_**
- **_Arbeitsvermittlung_**_**:
- **_Personalverleih_**_**:
- **_Payroll-Services_**
**_S-Gate ist IHR à la carte „virtueller Serviceschalter“_**
- Es werden nur motivierte und dem Profil entsprechende Bewerbungen berücksichtigt, die uns per E-Mail mit Gehaltsvorstellung erreichen, wir danken für Ihr Verständnis_
Art der Stelle: Vollzeit
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