Turbonomic Customer Success Manager

Vor 2 Tagen

Zurich, Schweiz IBM Vollzeit

**Introduction**

**Your Role and Responsibilities**

**To be successful in this role you**:

- Have strong Infrastructure background. Understanding of On-Premises infrastructure and a good knowledge around Virtualisation and surrounding technologies; Storage, Networking, Compute
- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
- Deeply understand customer business and technology needs; become the face of IBM to the customer
- Serve as a trusted technical expert for the customer’s Application Resource Management deployment and adoption
- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment

TURBOEMEA_22

**Required Technical and Professional Expertise**
- Extensive experience in at least 2 of the following:

- o Virtualization (VMware / Hyper-V) 3+ Years
- o Public Cloud Technologies (AWS / Azure) 2+ Years
- o Containers (Kubernetes / OpenShift / Docker) 1+ Years
- o Infrastructure Management (Server / Storage / Network) 3+ Years
- Proven ability to deliver technical workshops to customer teams, confidently sharing knowledge and answering technical questions
- Strong analytical, organizational, problem solving and documentation skills
- Demonstrated ability to work independently to plan, prioritize, coordinate, and manage multiple client engagement projects of varying degrees of complexity
- Technical understanding of enterprise data centers and Public Cloud offerings.
- Ability to show customers how to “use” the offerings and drive usage
- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Strong interpersonal relationship building and executive communications skills
- Swiss nationality or valid Swiss work permit / EU passport

**Preferred Technical and Professional Expertise**
- Experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
- Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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