Field Based Customer Engagement Manager

vor 3 Wochen


Zurich, Schweiz Bayer Vollzeit

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Field based Customer Engagement Manager (M/F/d)**

**JOB PURPOSE**

The job holder is responsible for building and maintaining sustainable customer relationships as a central interface to Bayer with regards to scientific information about the use of specific Bayer Pharmaceuticals products and services for defined groups of customers (mostly physicians).

The incumbent has or gains a deep understanding of patient/customer journeys, coordinates/leads all relevant local functions touching these journeys for the given customer group.

Consequently, she/he has end to end accountability for designing and continuously improving seamless customer experience by mostly one on one or groupwise interactions (physical or virtual) with the goal of improving treatment quality for patients and developing both the customer's and Bayer's business.

**YOUR TASKS & RESPONSIBILITIES**
- Active role in the development of scientific/educational information for physicians and its corresponding communication
- Communication of key features/the propriate use of and news around the portfolio in scope
- Drive economical value of customers
- Analysis of customer needs and implementation of subsequent services incl. budget management; usage of state of the art and novel tools and methodologies (such as co-creation/co-development)
- Systematic capture of interactions with customers, thus contributing to the generation of customer-/patient journeys and market insights
- Identification of gaps along the customer journey and subsequent implementation of problem-solving incl. budget management
- Active participation in and collaboration with in cross-functional teams to reach company goals

**WHO YOU ARE**
- Customer centricity (comprehensive knowledge of customer’s business and environment; will to pro-actively match customer’s needs and problem solving; ability to take other points of view)
- Business acumen and entrepreneurial mindset (recognize and create win-win situations), and ability to work independently, yet a team player
- Scientific understanding
- Strong communication skills (capability to express oneself; active listening; not afraid to ask questions)
- Able to produce high quality creative solutions from thecustomer perspective in a fast-paced environment
- Learning agility (coping with changing environments and situations and adapt accordingly), analytical thinking, digitally savviness
- Experience in healthcare marketing and sales or medical affairs
- Fluent in German and English is a must. Any other languages are a plus

**YOUR APPLICATION**

**Location**:
Switzerland : Zürich : Zurich

**Division**:
Pharmaceuticals

**Reference Code**:
818781



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