Multichannel Customer Engagement Manager

vor 3 Wochen

Zurich, Schweiz Novo Nordisk Vollzeit

Multichannel Customer Engagement Manager

**Category**:Commercial Marketing**Location**:Zurich, Switzerland Zurich, CH- Are you ready to lead the charge in revolutionizing customer engagement? Do you have a passion for shaping innovative strategies that will drive success across our Affiliate? Are you prepared to inspire and equip our team with the skills and capabilities needed to excel in MCE, while actively contributing to the growth of our department?- If so, then seize the opportunity and become our new **Multichannel Customer Engagement Manager**. The position will be based in Zurich (Switzerland) and reporting to the Director Customer & Commercial Excellence of the Swiss Affiliate.**The position**
- As the Multichannel Customer Engagement (MCE) Manager, you are tasked to lead the MCE development journey across the Swiss Affiliate by developing the MCE ecosystem, establishing strong processes, inspiring people with what is possible and equipping them with the right skills & capabilities.- In addition, your tasks will also be to:
- Create, update, and evolve Multichannel Engagement (MCE) strategy, in alignment with Local, Regional and Global strategic imperatives and provide strategic sparring to Department Head and Customer Experience functional lead around MCE
- Evaluate MCE performance and leverage insights from Customer Engagement Analytics tools to optimize current strategy and adoption of the MCE ecosystem
- Lead selected MCE projects or support implementation of regional MCE initiatives
- Lead MCE-capability, -skill building & -knowledge sharing within cross-functional teams and across the Affiliate
- Actively contribute to the development of the department

**Qualifications**
- Master’s degree or above in relevant area (e.g. business administration, IT, economics, science)
- Minimum of 6 years of relevant full-time work experience in Customer Engagement, Multichannel/ Digital Marketing or similar, ideally in the pharmaceutical industry
- Strong project and stakeholder management experience and comfortable and effective in a fast-paced, energetic environment as you collaborate with other functions in a matrix environment
- Experience in working within digital development project is a plus (e.g., as scrum master, product owner or similar)
- Knowledge and experience of website analytics tools (e.g., Adobe Experience Manager & Adobe Analytics; Power BI / QlikSense; Salesforce ecosystem)
- Strong understanding of the digital technologies available and keen interest in the development of technologies, platforms, and ways of interacting in multichannel working environment
- Fluency in English; German would be of a high advantage

**About the Commercial Unit**
- Novo Nordisk Pharma AG is the Swiss Affiliate, with over 90 employees, located at the Circle, Zurich Airport. The Swiss Affiliate belongs to Region North West Europe, which is part of IO (International Operations).**Working at Novo Nordisk**
- At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales - we’re all working to move the needle on patient care.**Contact**- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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