Customer Contract Manager

Vor 7 Tagen


Zurich, Schweiz Orange Business Vollzeit

**About the role**:

- Own and drive organic growth cross-functional activities, with solid customer engagement / relationship and account management team alignment
- During the lifecycle of the contract drive the Request to Cash (RTC) activities for a custome which includes RTC solution design in bid phase, service creation during contract setup, organic growth management.
- Drive Organic growth upselling activities across Network and Integrated Services domain
- Optimize the efficiency of request to cash activities thru continuous improvement and usage of the best of company processes and functions, while meeting the contractual obligations.

**About you**:

- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Sales driven, commercial behavior with respect for company compliancy rules
- Solution oriented approach
- Have a good understanding for what influence customer experience and company objectives
- Understand customer (internal and external) challenges and needs, listening skills, and is able to design solution to improve customer experience
- Good understanding of Financials like revenue, margin, cash flow and P&L
- Able to deal with dual reporting lines and virtual teams

**Additional information**:

- Bachelor degree in Business Administration, Finance, IT or similar
- Languages: English & German fluently
- 5 years’ experience as Sales, Sales operation or in Sales support

**Department**:
International Zone

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular



  • Zurich, Schweiz LHH Vollzeit

    A key player in the international automotive industry, is currently seeking a dedicated professional to join their team as Customer Experience and Service Contracts Manager. In this role, you will be responsible for fostering customer loyalty within the aftersales division and developing effective communication strategies for Customer Relationship...

  • Contracts Manager

    vor 3 Wochen


    Zurich, Schweiz LHH Vollzeit

    Our client, a luminary within the engineering and construction sector, is looking for a dynamic individual to fill the position Contracts Manager at their location in the heart of Zurich. For this role we are looking for a person with a pro-active approach and strong negotiation skills. This offers an exciting position with the potential to play a key role...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Consulting PMO

    vor 3 Wochen


    Zurich, Schweiz Swisslinx Vollzeit

    Swisslinx is a leading technology consulting firm specializing in global technology-related change programs. We are committed to delivering innovative solutions that drive transformation and enable our clients to stay ahead in the competitive landscape. Our expertise spans across various industries, and we pride ourselves on our ability to navigate complex...


  • Zurich, Schweiz Flex Suisse AG Vollzeit

    Flex Suisse is the number one service provider to empower legal & compliance departments with flexible workforce, managed legal services and professional search in Switzerland and Liechtenstein. For our most recent mandate we are looking for an exceptional talent in the following field: **Pharma | Contract Manager | Rotkreuz & Remote | Temp. 12 months |...


  • Zurich, Schweiz iptiQ Vollzeit

    **About Swiss Re** Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge...

  • Contract Manager

    vor 2 Wochen


    Zurich, Schweiz Hitachi Zosen Inova Vollzeit

    **Contract Manager - Sales**: Hitachi Zosen Inova AG Zürich (Schweiz) Presence / Mobile Work experience Senior, very experienced Finance, Controlling Law **About us**: - Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable...

  • Account Manager

    vor 4 Wochen


    Zurich, Schweiz SR Technics Vollzeit

    Your tasks - Manage the repair orders to fulfil the contractual obligation in accordance with the existing processes (i.e 3rd party business, customer feedback, teardown process) - Proactively manage and solve commercial and technical issues with the support of the internal organization and with proper tools (i.e. EOR) - Proactively develop the customer...


  • Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...


  • Zurich, Schweiz Wolters Kluwer Vollzeit

    Job Summary - CCH Tagetik (a part of Wolters Kluwer’s Tax & Accounting Division) are a leading Corporate Performance Management software vendor. In addition to providing a unified Performance Management Platform for Budgeting, Planning and Consolidation, Tagetik have developed pre-packaged solutions addressing regulatory reporting requirements for Solvency...


  • Zurich, Schweiz Thales Vollzeit

    Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the...


  • Zurich, Schweiz BOARD International SA Vollzeit

    Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery. **Main Responsibilities**: - Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment. - Ensure customer...


  • Zurich, Schweiz GoodHabitz Vollzeit

    Customer Success Manager (Coach) at GoodHabitz “As a Customer Success Manager (Coach), I help Swiss and international customers in Switzerland and the DACH region to motivate/activate their employees to make actual and structural use of our online training courses. I work to boost the usage of our online courses by helping our customers to integrate...


  • Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...


  • Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Zurich, Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Digital Customer Experience Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasut AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A **Role description** The owner of the role is accountable for everything related to the...