Customer Segment Manager

Vor 4 Tagen

Home Office, Schweiz Thermo Fisher Scientific Vollzeit

The Materials and Structural Analysis Division (MSD) is the world leader in providing electron microscopy workflows to academic and industrial customers around the world. The Life Science Business Unit within Thermo Fisher MSD provides high-value workflow solutions for biological 3D imaging, ranging from atomic resolution imaging of protein complexes to volume acquisition of cellular compartment structures.

Cryo-electron tomography, or cryo-ET, is a technique that allows for label-free, cryogenic imaging in 3D of subcellular structures, including organelles and protein complexes. It is poised to transform our understanding of cell biology, bridge the divide between phenotypic and target-based drug discovery, and provide unparalleled pathology detail for disease models and in the clinic.

At Thermo Fisher Scientific, Diversity & Inclusion is vital to the future success of our organization. It is not just something we do, it is who we are. It enables our colleagues to openly share the wide range of perspectives they represent, creating an environment where differences are truly valued, authenticity is a state-of-being, and everyone feels they belong and can do their best work.

Here find an interesting link to products and business: Life Sciences BU

Meet your manager: Melanie Adams Cioaba

**Position Summary**:
You will engage in cross-functional teamwork to ensure team members are aligned to customer requirements and the results needed to drive value for our customers and business; work closely with customers and other internal Thermo Fisher partners, such as business development, sales development, marketing, finance, and R&D, conceptualize and launch new solutions.

This is an exciting and rare opportunity to build a new and impactful business segment

**Key Responsibilities/Activities**:

- Create customer value propositions and conceptualize new business models. Validate these propositions with key customers.
- Build Market Requirements Documents (MRD) that are used by R&D to develop future products and a strong roadmap.
- Partner with our marketing teams to develop and deliver highly tailored go-to-market collaterals such as presentations, demonstrations, datasheets, white papers, customer testimonials, web pages, and studies that highlight the value proposition of our end-to-end workflow solutions to new and existing market segments. Review key indicators to ensure achievement of the marketing plan and effective product launches. Build and deliver training for sales partners and a diverse set of internal team members.
- Develop the overall strategy for in situ and volume imaging solutions including: the global go-to-market strategy, outbound marketing strategy, specific regionalized go-to-market plans, and be responsible for their execution.
- Establish relationships with key opinion leaders and work to develop them into reference customers to help sales in a region or globally. Supporting integration of products and software through promotions in the field with direct customer interaction, commercial and technical presentations, and collateral.
- Develop metrics and benchmarks to correlate advancements in this space to customer outcomes.
- Conduct competitive analysis and develop responsive positioning.
- You will conduct market intelligence on the Cell Biology and Pathology segment in Pharma and Biotech, analyzing trends and create a comprehensive overview of the present and future state of the segment.
- Develop and deliver onboarding and upskilling programs for field teams.

**Competencies**:

- Master’s or Ph.D. in a relevant Life Sciences field
- Experience in strategic market analysis and business development, preferably in a life science or healthcare environment, with multifaceted success.
- Experience with the end-to-end Cryo-ET workflow in either an academic or pharma desirable.
- Demonstrated ability to build strong networks with customers and/or collaborators
- Experience in developing business cases and completing sophisticated projects
- Strong communication skills both written and verbal that resonate with diverse audiences are needed for the success of this position
- Excellent customer interfacing skills
- Ability to interact with cross-functional and cross-cultural teams.

**_ Remote work possible in the United Kingdom, Europe, and US time zones. Travel up to 50% per year globally._**

**Benefits**:

- We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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