Customer Care Agent

vor 3 Wochen

Home Office, Schweiz Marko Switzerland AG Vollzeit

We at Marko strive to make secondhand the first choice. We will make buying and selling secondhand online easy, fun, and secure with our next-generation C2C social marketplace.
- Step 1: Make buying and selling secondhand an amazing experience ✨
- Step 2: Invite everybody to join our community ‍ ‍
- Step 3: Make it even better

We are hiring a Customer Care Agent to join our amazing team of A+ people and together build the Marko brand. If you are up for a challenge and you want to make an impact, talk to us today,

Why join

You will be directly involved in building and executing our customer care processes, that supports and excites our users, and as such helps expand the circular economy.

**Impact**: Devise and improve the customer care processes for a hyper-growth startup with the ambition to do good for society and the planet.

**Excellence**: Perfect your craft as we grow the business through all growth stages.

**Ownership**: You own your work and are responsible for delivering results. Work closely with the COO in shaping the way we interact with our users, and share your learnings about their needs with the whole company.

Tasks

You will be working closely with the operations manager and the product team, as we build up our dynamic and hyper-growth tech start-up. As such, your work will touch on a variety of tasks, including but not limited to:

- You leverage your understanding of our users’ needs, to distribute learnings to relevant roles within the company.
- You help build up processes for optimal customer care.
- You work with our operations, marketing and product partners to ensure that customer issues are resolved quickly and sustainably.
- You'll help us continuously develop and improve our customer service processes, to keep service quality high as our customer base grows rapidly.

**Requirements**:
We are looking for an ambitious, entrepreneurial-driven and creative young professional with a passion to grow both personally as well as professionally. We value initiative, curiosity, and the ability to manage a variety of tasks. We are looking for someone that takes ownership and takes pride in their work.
- You have 1+ year of customer service experience preferably in a direct-to-consumer start-up.
- You have a passion for e-commerce.
- You write and speak German and English fluently; French & Italian would be a plus.
- You like interacting with people and are not afraid of taking initiative in solving complicated problems.
- You have a hands-on mentality, and are only satisfied when our customers’ problems are solved and they are happy.
- You can cope in a start-up environment where many problems arise for the first time ever and processes are always changing.
- You are communicative, empathetic and can’t wait to transfer our enthusiasm for Marko to our customers.

**Benefits**:
We want you to be happy. If there are any other benefits that are important to you, we'd like to hear about them.
- Competitive salary and equity — Multiple options based on your desire for ownership.
- Growth opportunity — Option to lead team and become head of your department.
- Shape the future — Reimagine shopping behaviors in Switzerland and abroad.
- Mental health support — You deserve to be happy and therapy can sometimes help.
- Work from wherever you like — Work from home, Co-Working spaces or spend time with the team in Zürich.

Do you want to learn more about how you can make an impact? We'd love to talk
- Send along links that best showcase any relevant content/ writing samples you've created.
- Tell us briefly why you are interested in joining Marko.

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