Customer Experience Manager

Vor 3 Tagen

Home Office, Schweiz Ledgy Vollzeit

Ledgy’s mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees.

Our customers are successful European companies, like Wefox, Bitpanda, Gorillas, Trade Republic, and many more.

Since our incorporation in 2017, we’ve been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland.

Ledgy’s $10m Series A round in September ’21 marked the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding.

Our goal at Ledgy is to use this freshly acquired confidence (and capital) to build one of the greatest teams in Europe and boldly go to where no company has gone before ‍

We are an international and diverse team of 33 people, 50% women, coming from 22 different countries and speaking 20 different languages.

We believe that startups are a main driver of positive change in the world and help create equal opportunities for everyone outside of corporate hierarchies. Humanity needs solutions for the current challenges, like climate change and the best source for this innovation are startups. We try to live by strong moral values and offer an example to other companies, while helping them be more successful with our product so they can drive the change forward.

We believe that equal opportunities for all social groups of society are necessary, and are committed to a culture where everyone feels welcome and respected. Psychological safety and a culture of modesty and openness is important to us.

We sincerely live and work by our beliefs so every hire for us is an important one. We’ve done a great job so far in building our team and our hope is that you will be able to join us.

As a Customer Experience Manager at Ledgy, your mission is to make sure our customers get the highest possible value out of Ledgy right from the start, be the customers’ voice, and propel the product forward.

At Ledgy, you will

Work 65% on day to day projects and 35% on strategic tasks and optimizations.

Day to day responsibilities
- Work with customers (CFOs of leading startups) to help them uncover the value of Ledgy
- Provide a great onboarding experience for Ledgy customers
- Know the product inside and out, which will allow you to advise customers on how to structure their processes in Ledgy
- Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders
- Listen closely to customer feedback and help develop a vision for the product roadmap with the product team
- Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments

Strategic tasks and optimizations
- Help scale the Customer Experience team to fit the changing expectations of our growing customer base
- Recommend and implement CX Softwares that help us scale
- Optimize parts of the customer journey, for example: onboarding, support requests, documentation

The job is a good fit for you if you
- Have been part of a fast-growing SaaS business and experienced the growth challenges first hand
- Are at ease and enjoy interacting with customers
- Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex)
- Are passionate about startups or even consider starting your own business someday
- Consider yourself someone who is organized in general

Being part of Ledgy means to
- See “the whole journey” and be one of the first team members of a company that scales from Switzerland to be the major player in Europe and globally
- Work with a passionate team with diverse interests such as the outdoors ️, meditation, and space exploration
- Have a chance to get to get to know the startup world and it’s leaders inside and out
- Have flexible working hours, be able to work remotely, and benefit from 25 days of vacation
- Get stock options to become an owner of Ledgy yourself
- Take part in company off-sites and in optional regular team activities

all this to create a fun and productive ‍ working environment where personal hobbies and projects have enough space as well.

  • Customer Success Manager

    vor 8 Monaten

    Home Office, Schweiz rready Vollzeit

    We are looking for a passionate, ambitious, and self-motivated Customer Success Manager to join our Customer team. By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia. We create innovation results - proven, structured, and repeatable. If you have a...

  • Customer Service

    vor 8 Monaten

    Home Office, Schweiz rready Vollzeit

    We are looking for a passionate, ambitious, and self-motivated Customer Service & Support Manager to join our Customer team. By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia. We create innovation results - proven, structured, and repeatable. If you...

  • European Customs Manager

    vor 7 Monaten

    Home Office, Schweiz General Motors Vollzeit

    **Job Description**: You support European import and export compliance in accordance with internal global GM and governmental guidelines. You are the primary point of contact for brokers and GM employees related to all shipments destined for Europe and departing from Europe. You will actively manage the European brokers in view of establishing regular checks...

  • Customer Portfolio Manager

    vor 9 Monaten

    Home Office, Schweiz Broadcom Vollzeit

    Please Note: **Job Description**: Customer Portfolio Manager Job Overview This position is responsible for maintaining and growing the run rate of Symantec's renewal and new business and ensuring a satisfied customer base to build a sustainable book of business for future success in your assigned territory. Key Responsibilities Own and coordinate all...

  • Innovation Catalyst

    Vor 5 Tagen

    Home Office, Schweiz rready Vollzeit

    We are looking for a passionate, ambitious, and self-motivated Innovation Catalyst and Customer Success Manager to join our growing Customer team. By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia. We create market leaders by enabling employees to...

  • Customer Success Manager B2B Saas

    Vor 5 Tagen

    Home Office, Schweiz Spacewise AG Vollzeit

    Spacewise is a B2B proptech SaaS company that offers a multi-channel leasing and productivity platform for retail space, promotional space and other IRL touchpoints. Our digital workflows and 1-click leases help leasing teams to free up time spent on managing leases and have their spaces/units bookable 24/7 over their own branded booking portal or a...

  • Customer Segment Marketing Manager

    Vor 4 Tagen

    Home Office, Schweiz Thermo Fisher Scientific Vollzeit

    **Segment Marketing Manager - Pharma** When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in...

  • Project Manager Implementation/customer Success

    vor 7 Monaten

    Home Office, Schweiz LimeFlight Vollzeit

    Hi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...

  • Customer Success Manager

    vor 7 Monaten

    Home Office, Schweiz Autodesk Vollzeit

    Job Requisition ID # - 23WD73794 The first Forma offering combines Spacemaker's AI and predictive analytics engine for early-stage architectural design and urban planning with conceptual modeling tools, along with other new capabilities. This new cloud offering transforms the BIM process by providing powerful tools to help architects reimagine early design...

  • Customer Success Manager, Emea

    Vor 2 Tagen

    Home Office, Schweiz Cloud Academy, Inc. Vollzeit

    NOTE: THIS IS A 100% REMOTE POSITION FROM ANYWHERE IN EUROPE; APPLICANTS MUST BE COMPLETELY BUSINESS FLUENT IN ENGLISH. Cloud Academy is a hyper-growth upskilling and reskilling SaaS company, focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical...

  • Customer Success Manager

    vor 1 Woche

    Home Office, Schweiz Hoppler Consulting Vollzeit

    UnsereKundin ist ein erfolgreiches Unternehmen im Bereich Digitale Compliance Services und unterstützt renommierte Finanzintermediäre, Versicherungen, Fintechs als auch Industrieunternehmen bei Embargo und Sanktionsprüfungen, PEP und Crime Checks sowie Compliance Dokumentationen und dem vollständigen digitalen Onboarding Prozess. Zur Erweiterung des...

  • Customer Development Manager Dach 80-100%

    Vor 2 Tagen

    Home Office, Schweiz Adfinis AG Vollzeit

    Who we are and who we are looking for Open source is at the heart of Adfinis. We drive digitalization with open-source standards and technologies, shaping a world of innovative and resilient IT solutions based on trusted open-source technology in four main areas: Cloud Native Solutions, IT Security, System Automation and Collaborative Form & Workflow. We...

  • Account Manager

    vor 2 Monaten

    Home Office, Schweiz Unyte Agency Vollzeit

    **About us**: Unyte is an Influencer Management Agency based in Switzerland. Our agency has been offering end-to-end services including influencer discovery, campaign management and performance analytics. Focusing on social networking sites like TikTok, Instagram, Threads, and many more. Tasks We’re looking for a motivated and results driven Account...

  • Customer Success Executive

    vor 3 Wochen

    Home Office, Schweiz Red Hat Software Vollzeit

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in the Germany, Austria, and Switzerland (DACH) region. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from Red Hat’s offering...

  • Customer Segment Manager

    vor 7 Monaten

    Home Office, Schweiz Thermo Fisher Scientific Vollzeit

    The Materials and Structural Analysis Division (MSD) is the world leader in providing electron microscopy workflows to academic and industrial customers around the world. The Life Science Business Unit within Thermo Fisher MSD provides high-value workflow solutions for biological 3D imaging, ranging from atomic resolution imaging of protein complexes to...

  • French-speaking Implementation/customer Project

    vor 7 Monaten

    Home Office, Schweiz LimeFlight Vollzeit

    Hi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...

  • Application Support Manager, Northern Europe

    vor 3 Monaten

    Home Office, Schweiz Thermo Fisher Scientific Vollzeit

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving...

  • Customer Success Program Manager

    vor 2 Wochen

    Home Office, Schweiz Isovalent Vollzeit

    **About Isovalent**: Isovalent is the company founded by the creators of Cilium and eBPF. Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of leading global organizations, including Adobe, AWS, Capital...

  • Customer Success Manager

    vor 7 Monaten

    Home Office, Schweiz Legartis Technology AG Vollzeit

    **Das Legartis Customer Success Team wächst!** **------------------------------------------------** 100%, Festanstellung, Schweiz (hybrid) oder Deutschland (remote) Willkommen in der Zukunft des Rechts! Suchst Du als Customer Success Spezialist:in eine neue Herausforderung? Hast Du eine unerschütterliche Neugier für innovative Technologien? Möchtest...

  • Business Development Manager

    vor 1 Woche

    Home Office, Schweiz Agius & Partners Vollzeit

    The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients and partners **Requirements**: - Proven working experience as a business development manager, sales executive, or in a relevant role. - At least 2 years of BDR/SDR experience within the blockchain industry. - Experience building a pipeline...