Customer Support Sales Generalist

Vor 5 Tagen

Spreitenbach, Schweiz IKEA Vollzeit

Who you are

As Online Planning Service co-worker you are responsible to offer a great support to our customers, recognize their needs and actively offer them good solutions. You meet the customers in virtual meetings and support them in planning their kitchen. As a co-worker of the central remote planning team you have the possibility to meet the customer on several touch points on the customer journey.
- You will support the customers in the entire process from planning to assembly, recognize their needs and actively offer them good solutions.
- You have sales experience and ideally already experience with the planning tools of IKEA kitchen.
- You organize your tasks independently, you are creative and think across departments.
- You communicate confidently and with pleasure (oral and written) in English, French and/or Italian and additionally have a good knowledge in German.
- You support the transformation of IKEA into an omnichannel retailer and act as an ambassador within the organization.
- You are open for change and act as role model for your colleagues.
- You bring broad knowledge of our entire product range

A day in your life with us
- Establish contact with our customers, conduct sales talks and give advice with a lot of empathy in order to strengthen trust in IKEA.
- Assist customers in various languages with their questions and problems and do everything possible to offer the best possible support before and during the purchase.
- Use remote active selling techniques in customer contact to contribute to growth and sustainable long-term profitability.
- Part of the success of our steadily growing online business.
- Planning kitchen or bedroom solutions digitally and respond individually to customer requests in virtual appointments.
- Together in a team you create new ways of working, which you successfully implement and continuously improve.
- Assistance in handling an extraordinary IKEA shopping experience and ensuring customer services.

At IKEA we pay fixed monthly salaries. That means that whether you are on holiday or take time off in lieu of overtime, your salary will be the same.

There are many ways to say, “thank you”. The benefits from IKEA are part of that and benefit you too

Besides 15% staff-discount you benefit from 28 holidays (based on 100%), eight weeks parental leave, contributions to public transport tickets or free on-site parking, full access to the LinkedIn Learning platform, discounted meals in the staff canteen, and the IKEA bonus system.

At IKEA you find endless opportunities to develop yourself. We support our co-workers, who are interested, to change teams or roles and to realise their ideas.

After a first selection we will contact you and - if we think there might be a match - discuss the next steps.

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