Teamleiter in Remote Customer Meeting Point 80
Vor 4 Tagen
Who you are
- Experienced in leading and/or influencing co-workers and energized by developing and challenging people to reach and set individual goals.
- Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams.
- Good knowledge of change management and understanding of key factors for a successful change initiative
- Broad knowledge of the Customer business and the omnichannel customer meeting (within Payment or Resolutions).
- Motivated by working in a dynamic and result driven retail environment.
- High level of data/computer proficiency
- Passion for home furnishing and people's life at home
- Understanding of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
- You are able to communicate fluently in English both written and spoken.
A day in your life with us
- Create an inspiring and motivating work environment and build a committed team with a strong customer focus and securing a great remote customer experience and trust in the IKEA Brand.
- Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors.
- Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting.
- Create, monitor and follow up team action plans, in order to reach set goals.
- Identify improvement needs in the work environment thus contributing to create a great place to work.
- Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times.
- Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers.
After a first selection we will contact you and - in a positive case - discuss the further steps with you.
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