Athlete Support Officer

Vor 4 Tagen


Lausanne, Schweiz International Testing Agency Vollzeit

The ITA is an international organisation constituted as an independent not-for-profit foundation based in Lausanne, Switzerland. Its mission is to protect the integrity of sport and the health of athletes by delivering high-quality anti-doping programs to International Sports Federations (IFs), Major Event Organisers (MEOs) and Anti-Doping Organisations (ADOs) that seek increased transparency and independence. The ITA operates in full compliance with the World Anti-Doping Code.

About the Role

Reporting to a member of the Testing Management team, the Athlete Support Officer is responsible for supporting the delivery of the ITA's Registered Testing Pool (RTP) and Testing Pool (TP) across all delegated International Federations in line with WADA’s International Standards and ITA’s procedures as part of the ISO Quality Management System.

Location: Lausanne (Switzerland) or to be discussed

Key responsibilities

  • Support the delivery of the ITA's Registered Testing Pool (RTP) and Testing Pool (TP) across all delegated International Federations in compliance with the applicable regulations.
  • Provide ongoing whereabouts support to ensure athletes are submitting and updating accurate whereabouts information in line with the ITA’s requirements and deadlines
  • Liaise with members of the Testing to provide additional whereabouts support for athletes/teams, if required
  • Collaborate with members of the Education team to deliver whereabouts focused tutorials, webinars and workshops for athletes, teams and athlete support personnel (ASP)
  • Develop athlete centred whereabouts support content to educate and inform athletes on their roles & responsibilities regarding whereabouts
  • Develop and deliver in-person presentations and online webinars for Athletes and Athlete Support Personnel to enhance the accuracy and quality of whereabouts information submitted to the ITA
  • Systematically monitor athlete whereabouts compliance and improve the quality of whereabouts information
  • Receive, check and store anti-doping documentation (RTP/TP inclusion and exclusion letters etc.)
  • Provide a high level of customer service and respond to enquiries from key stakeholders (e.g. athletes, athlete support personnel, anti-doping organizations, sample collection agencies) regarding whereabouts queries, deviations from ITA’s requirements and WADA standards etc.
  • Maintain and update the ITA’s internal database and filing systems
  • Support the implementation of the 2027 World Anti-Doping Code and WADA International Standard for Testing by providing expertise on specific requirements (e.g. whereabouts) and updating processes to ensure compliance with the Code
  • Contribute to the delivery of the ITA’s Strategic Plan 2023 – 2026 through athlete-centred initiatives
  • Work on specific projects as required e.g. RTP/TP inclusion/exclusion for PASS, assist with the development of IT tools to improve whereabouts support efficient etc.

Qualifications

  • Academic degree or equivalent.
  • Lower education coupled with minimum 3 years of anti-doping related work experience may be considered.
  • Experience in a similar administrative role with strong anti-doping knowledge is highly desirable.

Required Skills

  • Excellent English written and oral communication skills, other languages are an asset
  • Good knowledge of the International Sport Environment (e.g. International Federations, Anti-Doping Organisations)
  • Experience and knowledge of Anti-Doping Administration and Management System (ADAMS) is highly desirable.
  • Strong interest and/or participation in sport, with a sensitivity to sports ethics and the issue of drugs and doping in sport
  • Excellent presentation skills with the ability to deliver clear, engaging, and persuasive presentations tailored to diverse audiences, ensuring complex information is conveyed effectively
  • Strong organisational and administrative skills with attention to detail, ability to set and manage priorities; customer service and quality oriented
  • Capacity to work both independently and as part of a team, contributing to the achievements of the ITA
  • Ability to communicate effectively at all levels, combined with a strong sense of discretion and confidentiality as well as handling of sensitive and confidential data
  • IT literate (MS Office, data management)
  • Experience and knowledge of data analysis would be desirable

Start date: ASAP or to be discussed.

Application deadline: 15th January 2025

Please e-mail your CV and cover letter to recruitment@ita.sport and indicate in the email subject title “Name First name / Athlete Support Officer”.

Agencies, please kindly refrain from sending profiles.

ITA is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and have equal access to opportunities.

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