Desktop Support Technician
Vor 4 Tagen
Who we are
At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.
Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all.
Join the publishing revolution.
Follow the links below to learn more about our work.
/
What we can offer you
We provide a range of benefits across our locations, including but not limited to:
- We are a remote-first organization and most of our roles are work-from-home- 4 additional wellbeing days in addition to existing annual leave allowance- Access to learning platforms and dedicated learning & development time- A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan- Employees can dedicate three days each year to volunteer
The role
- We have an exciting new opportunity to join the Frontiers IT Services team as a Desktop Support Technician.
- Your primary responsibility will be to ensure the efficient provisioning, installation, configuration, and maintenance of systems, hardware, and software crucial to supporting our internal users. You will play a pivotal role in providing first and second level support, addressing technical issues promptly, and ensuring smooth operations within the organization.
- This role requires strong technical proficiency, problem-solving skills, and a customer-centric approach to effectively meet the needs of our internal users and maintain optimal system performance.
- You will be directly reporting to the Head of IT Services and collaborating extensively with team members in Madrid, Lausanne, London, Beijing and Shanghai.
- As a Desktop Support Technician, you will:
- Provide 1st and 2nd level IT support-
- Configure new laptops and install software-
- Set up other office and conference equipment-
- Ensure security updates are applied to all our systems-
- Complete internal user moves including desk equipment and phones-
- Deliver IT Inductions/Onboarding of new starters-
- Disable expired accounts-
- Manage IT asset inventory and desktop computing hardware lifecycle-
- Grant Access Permissions to users-
- Use and maintain Active Directory data-
- Participate in small IT projects-
- Maintain the IT Services Knowledge Base-
- Assist with IT requirements attached to the onboarding process for new starts-
- Contribute to the achievement of team goals- Knowledge, Skills & Experience that will help you thrive in the role:
- Excellent communication skills in English; verbal and written-
- Experience providing level 1 and 2 technical support and using IT support ticket management system (JSM)-
- Experience and knowledge of installation, configuration and troubleshooting of Windows and MacOS laptops-
- Knowledge and experience of troubleshooting issues in wired and wireless networks-
- Good interpersonal skills, flexibility and customer service focus-
- Highly motivated and driven to deliver results through effective team work-
- Able to meet deadlines and prioritize tasks effectively-
- A keen eye for detail-
- Willingness to learn, grow and share new skills and knowledge with the teamThis role is office based, excluded from our remote working due to business need and nature of the role. Our office is based in Lausanne; it is expected you must be in the office 3/4 days a week with working from home an option for the rest of the week.
- Equal opportunity statement_
- Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination - including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives._
-
Desktop Support Technician
vor 2 Wochen
Lausanne, Waadt, Schweiz Frontiers VollzeitWho we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...
-
Desktop Support Technician
vor 4 Wochen
Lausanne, Waadt, Schweiz Frontiers Media SA VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...
-
Desktop Support Technician
vor 2 Wochen
Lausanne, Waadt, Schweiz Frontiers Media SA VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...
-
Desktop Support Technician
vor 2 Wochen
Lausanne, Waadt, Schweiz Frontiers Media S.A. VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...
-
Desktop Support Technician
vor 4 Wochen
Lausanne, Waadt, Schweiz Frontiers Media SA VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...
-
Desktop Support Technician
vor 1 Monat
Lausanne, Schweiz Frontiers Media S.A. VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our...
-
Desktop Support Technician
vor 4 Wochen
Lausanne, Schweiz Frontiers Media S.A. VollzeitWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our...
-
Level 2 Deskside Support Technician
vor 2 Wochen
Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit**Type de métier**: Types de métiers Crédit Agricole S.A. - IT, Digital et Data **Intitulé du poste**: Level 2 Deskside support technician H/F **Type de contrat**: CDI **Date prévue de prise de fonction**: 01/04/2024 **Poste avec management**: Non **Missions**: **Job Purpose and Requirements** - Manage all incoming IT production issues and...
-
Service Desk and L1 Deskside Support Technician
vor 2 Wochen
Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit**Type de métier**: Types de métiers Crédit Agricole S.A. - IT, Digital et Data **Intitulé du poste**: Service Desk and L1 Deskside support technician H/F **Type de contrat**: CDI **Date prévue de prise de fonction**: 01/04/2024 **Poste avec management**: Non **Missions**: **Job Purpose and Requirements** - Manage all incoming IT production issues...
-
Cloud Support Technician
vor 1 Monat
Lausanne, Switzerland or remote in Europe Akenes SA VollzeitCloud Support Technician (w/m/d)Location: Lausanne, Switzerland or remote in EuropeApply NowExoscale ist der führende schweizerische/ europäische Cloud-Service-Anbieter.Mit Dienstleistungen, die das gesamte Spektrum der Cloud-Infrastruktur abdecken - von der schnellen Bereitstellung virtueller Maschinen bis hin zu S3-kompatiblem Objektspeicher - bietet...
-
Cloud Support Technician
vor 2 Wochen
Lausanne, Switzerland or remote in Europe Akenes SA VollzeitCloud Support Technician (w/m/d)Location: Lausanne, Switzerland or remote in EuropeApply NowExoscale ist der führende schweizerische/ europäische Cloud-Service-Anbieter.Mit Dienstleistungen, die das gesamte Spektrum der Cloud-Infrastruktur abdecken - von der schnellen Bereitstellung virtueller Maschinen bis hin zu S3-kompatiblem Objektspeicher - bietet...
-
Cloud Support Technician
vor 4 Wochen
Lausanne, Switzerland or remote in Europe Akenes SA VollzeitCloud Support Technician (w/m/d)Location: Lausanne, Switzerland or remote in EuropeApply NowExoscale ist der führende schweizerische/ europäische Cloud-Service-Anbieter.Mit Dienstleistungen, die das gesamte Spektrum der Cloud-Infrastruktur abdecken - von der schnellen Bereitstellung virtueller Maschinen bis hin zu S3-kompatiblem Objektspeicher - bietet...
-
Level 2 Deskside Support Technician
vor 2 Wochen
Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit**Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests:- Create tickets if not already created- Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to...
-
Level 2 Deskside support technician H/F
vor 2 Monaten
Lausanne, Schweiz Indosuez Wealth Management VollzeitMissions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...
-
Level 2 Deskside support technician H/F
vor 4 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitMissions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...
-
Level 2 Deskside support technician H/F
vor 2 Wochen
Lausanne, Waadt, Schweiz Indosuez Wealth Management VollzeitMissions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...
-
Shared Services Support Technician
Vor 4 Tagen
Lausanne, Schweiz Randstad (Schweiz) AG VollzeitJobdescriptionJoining our Manufacturing Department, you will be part of a team of technicians, engineers and scientists specialized in the production and purification of recombinant proteins produced from animal cells.As Support Technician, you will take part in this exciting adventure by supporting the Manufacturing Shared Services in our development and...
-
Level 2 Deskside Support Technician
vor 2 Wochen
Lausanne, Schweiz Indosuez Wealth Management Vollzeit**Description du poste**: **Job Purpose and Requirements** - Manage all incoming IT production issues and requests: - Create tickets if not already created - Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) - 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...
-
Technicien Support
vor 2 Monaten
Lausanne, Schweiz Ansam Group VollzeitWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...
-
service technician
vor 2 Wochen
Lausanne, Waadt, Schweiz EOS GmbH Electro Optical Systems VollzeitWe, EOS – world market leader for industrial 3D printing, are looking for you to support our Service Team in the southwest of Switzerland – mainly in the Lausanne Area . You consult and support customers when it comes to service cases and the handling of complicated incidents through escalation management. Certification within electrical / mechanical...