Level 2 Deskside Support Technician

vor 1 Woche

Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit
**Description du poste**:
**Job Purpose and Requirements**
- Manage all incoming IT production issues and requests:

- Create tickets if not already created
- Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)
- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the relevant 3rd level resolver groups.
- Work in conjunction with the Senior Support groups
- Involve Major Incident Management Team when suspecting a severe issue
- Effectively & efficiently manage team's queues accordingly to ticket priorities and ensure timely resolutions
- Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
- When necessary, liaise with third-party support and PC equipment vendors.
- Manage stock level and inventory of IT equipment
- Complete daily/weekly tasks as required
- Fully document fixes to capture knowledge and contribute in Knowledge management
- Ability to interpret technical information and present it in simple terms for a less technically aware audience
- Identify improvement opportunities for procedures and for IT Services
- Date de prise de fonction
- 01/04/2024
- Poste avec management
- Non
- Niveau d'étude minimum
- Bachelor
- Formation / Spécialisation
- Excellent knowledge of PCs, desktop hardware and their internal components.
At least 2 years of IT support experience.
- Niveau d'expérience minimum
ans
- Soft skills
- **Required Skill set **- Strong customer service orientation.
- Good knowledge of ITIL processes.
- Sound demonstrated knowledge of Service Desk and Deskside procedures and processes.
- Proven analytical and problem-solving abilities.
- Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
- Ability to prioritise workload to best meet customer requirements.
- Excellent knowledge of PCs, desktop hardware and their internal components.
- Broad knowledge of PCs and Information Technology technologies.
- Experience of working with Remote Control tools.
- Knowledge of network configuration and protocol.
- Eagerness to resolve issues.
- Logical bend of mind.
- Ability to adapt quickly to an existing, complex environment.
- Ability to quickly learn new tools, concepts and projects is necessary.
- Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
- Flexible to work in "on duty" Shifts (24 x 7).
- Outils informatiques
- Strong Knowledge of Windows, MS office, Outlook, Active Directory, Citrix and VDI.
- Langues
- French, English
- **Entreprise Indosuez Wealth Management**:
Azqore est une entreprise internationale spécialisée dans l'externalisation de Systèmes d'Informations et dans le traitement d'opérations bancaires pour les acteurs de la Gestion de Fortune. Issue d'une union inédite entre deux leaders sur leur marché, le groupe Crédit Agricole et Capgemini, l'entreprise gère 200 milliards d'euros au Depuis près de 30 ans, Azqore accompagne les banques privées dans leurs projets de transformation et de renforcement de leur efficacité opérationnelle. Elle met à leur disposition une plateforme informatique et une gamme complète de services et de produits bancaires digitaux. Elle leur propose aussi de traiter leurs opérations de back office depuis ses deux Hubs, en Suisse et à Singapour. Azqore offre à ses clients une approche unique autour de son « Core Banking » enrichi de logiciels de référence du monde de la Gestion de Fortune et ouvert aux fintech les plus innovantes. Son ADN et son expertise digitale et bancaire éprouvée avec près de 60 migrations de banques réussies depuis 1992 permettent à Azqore d'offrir à ses 30 clients un haut niveau de qualité sur l'ensemble de sa chaîne de valeur. Elle les assure également du respect des meilleurs standards en termes d'innovation, de réglementations et de conformité.

  • Level 2 Deskside support technician H/F

    vor 1 Woche

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside support technician H/F

    vor 1 Woche

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket...

  • Service Desk and L1 Deskside support technician H/F

    vor 1 Woche

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - "how to" questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or assign ticket to...

  • Service Desk and L1 Deskside Support Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests**o **Create tickets if not already created**o **Answer and resolve**:- **"how to" questions,- Issues related to workplace services (desktop/laptop/VDI/printer,..)**o **1st level of troubleshoot for any other incoming request and issue:- Resolve or...

  • Desktop Support Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Frontiers Vollzeit

    Who we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Frontiers Media S.A. Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Desktop Support Technician

    vor 3 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Service Desk and L1 Deskside support technician H/F

    vor 1 Woche

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - how to questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or...

  • Local IT Support Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Stefanini Vollzeit

    Job Details Local IT Support Technician Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the...

  • Laboratory Research Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Laboratory Research Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • service technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz EOS GmbH Electro Optical Systems Vollzeit

    We, EOS – world market leader for industrial 3D printing, are looking for you to support our Service Team in the southwest of Switzerland – mainly in the Lausanne Area . You consult and support customers when it comes to service cases and the handling of complicated incidents through escalation management. Certification within electrical / mechanical...

  • Lab Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Université de Lausanne Vollzeit

    Aramco Services Company Lab Technician - Drilling Technology (687) Research and Development - Houston, TX - Full Time Basic Function The incumbent is a dedicated and talented professional who will provide materials synthesis, chemical interactions, characterization as well as oilfield chemical application testing to support the advanced...

  • IT Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Michael Page Vollzeit

    Be the first point of contact for IT support (resolving helpdesk requests)In charge of IT support Level 1 & 2 and escalating to 3 when necessaryManage Azure and O365Diagnose and resolve issues concerning printers, videoconferencing devices (Microsoft Teams, Zoom...)Offer assistance to users in effectively utilizing IT equipment and softwareRecord all IT...

  • Laboratory Technician/research Assistant

    vor 1 Woche

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,500 people supporting the three main missions of the institution: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Laboratory Technician Biotechnology

    vor 1 Woche

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,500 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Process Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz Ligentec SA Vollzeit

    LIGENTEC is a young and dynamic company located in Lausanne, Switzerland, near EPFL, close to the shore of Lake Geneva. We are manufacturing Photonic Integrated Circuits (PICs) for customers in high-tech areas such as Quantum Technologies, LiDAR, Space Technologies and Biosensors. LIGENTEC All-Nitride technology enables our customers to develop their...

  • Laboratory Technician

    vor 1 Woche

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...