Desktop Support Technician

vor 3 Wochen

Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit
Who we are

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.

Follow the links below to learn more about our work.

What we can offer you

We provide a range of benefits across our locations, including but not limited to:

  • We are a remote-first organization and most of our roles are work-from-home
  • 4 additional wellbeing days in addition to existing annual leave allowance
  • Access to learning platforms and dedicated learning & development time
  • A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
  • Employees can dedicate three days each year to volunteer

The role

We have an exciting new opportunity to join the Frontiers IT Services team as a Desktop Support Technician.

Your primary responsibility will be to ensure the efficient provisioning, installation, configuration, and maintenance of systems, hardware, and software crucial to supporting our internal users. You will play a pivotal role in providing first and second level support, addressing technical issues promptly, and ensuring smooth operations within the organization.

This role requires strong technical proficiency, problem-solving skills, and a customer-centric approach to effectively meet the needs of our internal users and maintain optimal system performance.

You will be directly reporting to the Head of IT Services and collaborating extensively with team members in Madrid, Lausanne, London, Beijing and Shanghai.

As a Desktop Support Technician, you will:

  • Provide 1st and 2nd level IT support
  • Configure new laptops and install software
  • Set up other office and conference equipment
  • Ensure security updates are applied to all our systems
  • Complete internal user moves including desk equipment and phones
  • Deliver IT Inductions/Onboarding of new starters
  • Disable expired accounts
  • Manage IT asset inventory and desktop computing hardware lifecycle
  • Grant Access Permissions to users
  • Use and maintain Active Directory data
  • Participate in small IT projects
  • Maintain the IT Services Knowledge Base
  • Assist with IT requirements attached to the onboarding process for new starts
  • Contribute to the achievement of team goals

Knowledge, Skills & Experience that will help you thrive in the role:

  • Excellent communication skills in English; verbal and written
  • Experience providing level 1 and 2 technical support and using IT support ticket management system (JSM)
  • Experience and knowledge of installation, configuration and troubleshooting of Windows and MacOS laptops
  • Knowledge and experience of troubleshooting issues in wired and wireless networks
  • Good interpersonal skills, flexibility and customer service focus
  • Highly motivated and driven to deliver results through effective team work
  • Able to meet deadlines and prioritize tasks effectively
  • A keen eye for detail
  • Willingness to learn, grow and share new skills and knowledge with the team

This role is office based, excluded from our remote working due to business need and nature of the role. Our office is based in Lausanne; it is expected you must be in the office 3/4 days a week with working from home an option for the rest of the week.

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at for any additional support.

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

  • Desktop Support Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Frontiers Vollzeit

    Who we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz Frontiers Media S.A. Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Level 2 Deskside Support Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests:- Create tickets if not already created- Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to...

  • Level 2 Deskside support technician H/F

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • service technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz EOS GmbH Electro Optical Systems Vollzeit

    We, EOS – world market leader for industrial 3D printing, are looking for you to support our Service Team in the southwest of Switzerland – mainly in the Lausanne Area . You consult and support customers when it comes to service cases and the handling of complicated incidents through escalation management. Certification within electrical / mechanical...

  • Level 2 Deskside support technician H/F

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket...

  • Local IT Support Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Stefanini Vollzeit

    Job Details Local IT Support Technician Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the...

  • Service Desk and L1 Deskside support technician H/F

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - how to questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or...

  • Service Desk and L1 Deskside Support Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests**o **Create tickets if not already created**o **Answer and resolve**:- **"how to" questions,- Issues related to workplace services (desktop/laptop/VDI/printer,..)**o **1st level of troubleshoot for any other incoming request and issue:- Resolve or...

  • Process Technician

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz Ligentec SA Vollzeit

    LIGENTEC is a young and dynamic company located in Lausanne, Switzerland, near EPFL, close to the shore of Lake Geneva. We are manufacturing Photonic Integrated Circuits (PICs) for customers in high-tech areas such as Quantum Technologies, LiDAR, Space Technologies and Biosensors. LIGENTEC All-Nitride technology enables our customers to develop their...

  • Laboratory Research Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Laboratory Research Technician

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Service Desk and L1 Deskside support technician H/F

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - "how to" questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or assign ticket to...

  • Laboratory Technician

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Laboratory Technician Biotechnology

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.The EPFL employs more than 6,500 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at...

  • Mechanical Technician

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Catherine BIAUDET Consultant indépendant en recrutement pour Hunteed Vollzeit

    En tant que Mechanical Technician, vous aurez pour missions principales de :Assurer le montage mécanique des systèmes d'assemblage, selon les objectifs convenus avec les partenaires (délais, qualité)Prémonter les machines de base, des unités standards et des unités spécifiquesMonter, régler et mettre en train nos systèmes d'assemblageInstaller nos...

  • Technician (m/f/d)

    Vor 6 Tagen

    Lausanne, Waadt, Schweiz Life Fitness Europe GmbH Vollzeit

    Technician (m/f/d) at Life Fitness Europe GmbH | softgardenView job here Technician (m/f/d)Full Time Lausanne, Schweiz With Professional Experience 6/6/24 Your TasksYour area of responsibility includes the repair and maintenance of our products for customers After successful fault analysis, you will order the appropriate spare parts You will be...

  • Spécialiste système Virtual Desktop Infrastructure

    vor 4 Wochen

    Lausanne, Waadt, Schweiz École polytechnique fédérale de Lausanne, EPFL Vollzeit

    EPFL, l'École polytechnique fédérale de Lausanne, est l'un des campus universitaires les plus dynamiques d'Europe et s'inscrit dans le top 20 mondial de nombreux classements académiques. L'EPFL compte plus de 6'500 membres du personnel qui font vivre les trois missions principales de l'École : l'éducation, la recherche et l'innovation. Le campus de...

  • Spécialiste système Virtual Desktop Infrastructure

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz École polytechnique fédérale de Lausanne, EPFL Vollzeit

    EPFL, l'École polytechnique fédérale de Lausanne, est l'un des campus universitaires les plus dynamiques d'Europe et s'inscrit dans le top 20 mondial de nombreux classements académiques. L'EPFL compte plus de 6'500 membres du personnel qui font vivre les trois missions principales de l'École : l'éducation, la recherche et l'innovation. Le campus de...

  • Spécialiste système Virtual Desktop Infrastructure

    vor 3 Wochen

    Lausanne, Waadt, Schweiz École polytechnique fédérale de Lausanne, EPFL Vollzeit

    EPFL, l'École polytechnique fédérale de Lausanne, est l'un des campus universitaires les plus dynamiques d'Europe et s'inscrit dans le top 20 mondial de nombreux classements académiques. L'EPFL compte plus de 6'500 membres du personnel qui font vivre les trois missions principales de l'École : l'éducation, la recherche et l'innovation. Le campus de...