Level 2 Deskside Support Technician

vor 2 Wochen

Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit

**Type de métier**:
Types de métiers Crédit Agricole S.A. - IT, Digital et Data

**Intitulé du poste**:
Level 2 Deskside support technician H/F

**Type de contrat**:
CDI

**Date prévue de prise de fonction**:
01/04/2024

**Poste avec management**:
Non

**Missions**:
**Job Purpose and Requirements**
- Manage all incoming IT production issues and requests:

- Create tickets if not already created
- Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)
- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the relevant 3rd level resolver groups.
- Work in conjunction with the Senior Support groups
- Involve Major Incident Management Team when suspecting a severe issue
- Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions
- Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
- When necessary, liaise with third-party support and PC equipment vendors.
- Manage stock level and inventory of IT equipment
- Complete daily/weekly tasks as required
- Fully document fixes to capture knowledge and contribute in Knowledge management
- Ability to interpret technical information and present it in simple terms for a less technically aware audience
- Identify improvement opportunities for procedures and for IT Services

**Localisation du poste**:
**Zone géographique**:
Europe, Suisse, Vaud, Lausanne

**Ville**:
Chemin de Bérée 38 1010 Lausanne

**Niveau d'études minimum**:
Bachelor

**Formation / Spécialisation**:
Excellent knowledge of PCs, desktop hardware and their internal components.

**Niveau d'expérience minimum**:
0 - 2 ans

**Expérience**:
At least 2 years of IT support experience.

**Compétences recherchées**:
**Required Skill set**
- Strong customer service orientation.
- Good knowledge of ITIL processes.
- Sound demonstrated knowledge of Service Desk and Deskside procedures and processes.
- Proven analytical and problem-solving abilities.
- Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
- Ability to prioritise workload to best meet customer requirements.
- Excellent knowledge of PCs, desktop hardware and their internal components.
- Broad knowledge of PCs and Information Technology technologies.
- Experience of working with Remote Control tools.
- Knowledge of network configuration and protocol.
- Eagerness to resolve issues.
- Logical bend of mind.
- Ability to adapt quickly to an existing, complex environment.
- Ability to quickly learn new tools, concepts and projects is necessary.
- Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
- Flexible to work in “on duty” Shifts (24 x 7).

**Outils informatiques**:
Strong Knowledge of Windows, MS office, Outlook, Active Directory, Citrix and VDI.

**Langues**:
French, English

  • Level 2 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests:- Create tickets if not already created- Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to...

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit

    **Type de métier**: Types de métiers Crédit Agricole S.A. - IT, Digital et Data **Intitulé du poste**: Service Desk and L1 Deskside support technician H/F **Type de contrat**: CDI **Date prévue de prise de fonction**: 01/04/2024 **Poste avec management**: Non **Missions**: **Job Purpose and Requirements** - Manage all incoming IT production issues...

  • Level 2 Deskside support technician H/F

    vor 2 Monaten

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: **Job Purpose and Requirements** - Manage all incoming IT production issues and requests: - Create tickets if not already created - Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) - 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...

  • Level 2 Deskside support technician H/F

    vor 2 Monaten

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...

  • Level 2 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...

  • Level 2 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket...

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: **Job Purpose and Requirements** - Manage all incoming IT production issues and requests **o **Create tickets if not already created **o **Answer and resolve**: - **“how to” questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) **o **1st level of troubleshoot for any other incoming request and...

  • Service Desk and L1 Deskside support technician H/F

    vor 2 Monaten

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o   Answer and resolve : - “how to” questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : -...

  • Service Desk and L1 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - "how to" questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or assign ticket to...

  • Service Desk and L1 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o   Answer and resolve : - “how to” questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : -...

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests**o **Create tickets if not already created**o **Answer and resolve**:- **"how to" questions,- Issues related to workplace services (desktop/laptop/VDI/printer,..)**o **1st level of troubleshoot for any other incoming request and issue:- Resolve or...

  • Desktop Support Technician

    Vor 4 Tagen

    Lausanne, Schweiz Frontiers Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Desktop Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Frontiers Vollzeit

    Who we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media S.A. Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Desktop Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...

  • Desktop Support Technician

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Frontiers Media SA Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...