Service Desk and L1 Deskside Support Technician

vor 2 Wochen

Lausanne, Schweiz Indosuez Wealth Management Vollzeit

**Description du poste**:
**Job Purpose and Requirements**
- Manage all incoming IT production issues and requests

**o **Create tickets if not already created

**o **Answer and resolve**:

- **“how to” questions,
- Issues related to workplace services (desktop/laptop/VDI/printer,..)

**o **1st level of troubleshoot for any other incoming request and issue:

- Resolve or assign ticket to the relevant 3rd level resolver groups.
- Work in conjunction with the Senior Support groups
- Involve Major Incident Management Team when suspecting a severe issue
- Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions
- Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
- When necessary, liaise with third-party support and PC equipment vendors.
- Manage stock level and inventory of IT equipment
- Complete daily/weekly tasks as required
- Fully document fixes to capture knowledge and contribute in Knowledge management
- Ability to interpret technical information and present it in simple terms for a less technically aware audience
- Date de prise de fonction
- 01/04/2024
- Poste avec management
- Non
- Niveau d'étude minimum
- Bachelor
- Formation / Spécialisation
- Strong customer service orientation
- Niveau d'expérience minimum
- 0 - 2 ans
- Soft skills
- **Required Skill set **- Strong customer service orientation.
- Understanding of ITIL processes.
- Understanding of Service Desk and Deskside procedures and processes.
- Proven analytical and problem-solving abilities.
- Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
- Ability to prioritise workload to best meet customer requirements.
- Knowledge of PCs, desktop hardware and their internal components.
- Knowledge of PCs and Information Technology technologies.
- Experience of working with Remote Control tools.
- Knowledge of network configuration and protocol.
- Eagerness to resolve issues.
- Logical bend of mind.
- Ability to adapt quickly to an existing, complex environment.
- Ability to quickly learn new tools, concepts and projects is necessary.
- Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
- Flexible to work in “on duty” Shifts (24 x 7).
- Langues
- French, English
- **Entreprise Indosuez Wealth Management**:
Azqore est une entreprise internationale spécialisée dans l'externalisation de Systèmes d'Informations et dans le traitement d'opérations bancaires pour les acteurs de la Gestion de Fortune. Issue d'une union inédite entre deux leaders sur leur marché, le groupe Crédit Agricole et Capgemini, l'entreprise gère 200 milliards d'euros au 31.12.20. Depuis près de 30 ans, Azqore accompagne les banques privées dans leurs projets de transformation et de renforcement de leur efficacité opérationnelle. Elle met à leur disposition une plateforme informatique et une gamme complète de services et de produits bancaires digitaux. Elle leur propose aussi de traiter leurs opérations de back office depuis ses deux Hubs, en Suisse et à Singapour. Azqore offre à ses clients une approche unique autour de son « Core Banking » enrichi de logiciels de référence du monde de la Gestion de Fortune et ouvert aux fintech les plus innovantes. Son ADN et son expertise digitale et bancaire éprouvée avec près de 60 migrations de banques réussies depuis 1992 permettent à Azqore d'offrir à ses 30 clients un haut niveau de qualité sur l'ensemble de sa chaîne de valeur. Elle les assure également du respect des meilleurs standards en termes d'innovation, de réglementations et de conformité.

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