Service Desk and L1 Deskside support technician H/F

vor 4 Wochen

Lausanne, Schweiz Indosuez Wealth Management Vollzeit

Missions

Job Purpose and Requirements

Manage all incoming IT production issues and requests

o Create tickets if not already created

o   Answer and resolve :

- “how to” questions,

- Issues related to workplace services (desktop/laptop/VDI/printer,..)

o 1st level of troubleshoot for any other incoming request and issue :

- Resolve or assign ticket to the relevant 3rd level resolver groups.

Work in conjunction with the Senior Support groups Involve Major Incident Management Team when suspecting a severe issue Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience When necessary, liaise with third-party support and PC equipment vendors. Manage stock level and inventory of IT equipment Complete daily/weekly tasks as required Fully document fixes to capture knowledge and contribute in Knowledge management Ability to interpret technical information and present it in simple terms for a less technically aware audience

Localisation du poste

Zone géographique

Europe, Suisse, Vaud, Lausanne

Ville

Chemin de Bérée 38 1010 Lausanne

Critères candidat

Niveau d'études minimum

Bachelor

Formation / Spécialisation

Strong customer service orientation

Niveau d'expérience minimum

0 - 2 ans

Compétences recherchées

Required Skill set

• Strong customer service orientation.
• Understanding of ITIL processes.
• Understanding of Service Desk and Deskside procedures and processes.
• Proven analytical and problem-solving abilities.
• Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
• Ability to prioritise workload to best meet customer requirements.
• Knowledge of PCs, desktop hardware and their internal components.
• Knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Knowledge of Windows, MS office applications, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.
• Eagerness to resolve issues.
• Logical bend of mind.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in “on duty” Shifts (24 x 7).

Langues

French , English

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit

    **Type de métier**: Types de métiers Crédit Agricole S.A. - IT, Digital et Data **Intitulé du poste**: Service Desk and L1 Deskside support technician H/F **Type de contrat**: CDI **Date prévue de prise de fonction**: 01/04/2024 **Poste avec management**: Non **Missions**: **Job Purpose and Requirements** - Manage all incoming IT production issues...

  • Service Desk and L1 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - "how to" questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or assign ticket to...

  • Level 2 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit

    **Type de métier**: Types de métiers Crédit Agricole S.A. - IT, Digital et Data **Intitulé du poste**: Level 2 Deskside support technician H/F **Type de contrat**: CDI **Date prévue de prise de fonction**: 01/04/2024 **Poste avec management**: Non **Missions**: **Job Purpose and Requirements** - Manage all incoming IT production issues and...

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: **Job Purpose and Requirements** - Manage all incoming IT production issues and requests **o **Create tickets if not already created **o **Answer and resolve**: - **“how to” questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) **o **1st level of troubleshoot for any other incoming request and...

  • Service Desk and L1 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests**o **Create tickets if not already created**o **Answer and resolve**:- **"how to" questions,- Issues related to workplace services (desktop/laptop/VDI/printer,..)**o **1st level of troubleshoot for any other incoming request and issue:- Resolve or...

  • Service Desk and L1 Deskside support technician H/F

    vor 2 Monaten

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o   Answer and resolve : - how to questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : ...

  • Service Desk and L1 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - how to questions, Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : Resolve or...

  • Service Desk and L1 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o   Answer and resolve : - how to questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : ...

  • Level 2 Deskside support technician H/F

    vor 2 Monaten

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Missions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...

  • Level 2 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: **Job Purpose and Requirements** - Manage all incoming IT production issues and requests: - Create tickets if not already created - Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) - 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...

  • Level 2 Deskside Support Technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**:**Job Purpose and Requirements**- Manage all incoming IT production issues and requests:- Create tickets if not already created- Answer and resolve: "how to" questions; Issues related to workplace services (desktop/laptop/VDI/printer,..)- 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to...

  • Level 2 Deskside support technician H/F

    vor 4 Wochen

    Lausanne, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...

  • Level 2 Deskside support technician H/F

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Description du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket...

  • Client Support Desk Lead

    vor 3 Wochen

    Lausanne, Schweiz Evooq Vollzeit

    At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. - Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging...

  • Client Support Desk Lead

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Evooq Vollzeit

    At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging...

  • Desktop Support Technician

    Vor 6 Tagen

    Lausanne, Schweiz Frontiers Vollzeit

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Shared Services Support Technician

    Vor 6 Tagen

    Lausanne, Schweiz Randstad (Schweiz) AG Vollzeit

    JobdescriptionJoining our Manufacturing Department, you will be part of a team of technicians, engineers and scientists specialized in the production and purification of recombinant proteins produced from animal cells.As Support Technician, you will take part in this exciting adventure by supporting the Manufacturing Shared Services in our development and...

  • service technician

    vor 2 Wochen

    Lausanne, Waadt, Schweiz EOS GmbH Electro Optical Systems Vollzeit

    We, EOS – world market leader for industrial 3D printing, are looking for you to support our Service Team in the southwest of Switzerland – mainly in the Lausanne Area . You consult and support customers when it comes to service cases and the handling of complicated incidents through escalation management. Certification within electrical / mechanical...