Service Desk and L1 Deskside support technician H/F

vor 3 Wochen

Lausanne, Schweiz Indosuez Wealth Management Vollzeit

Description du poste

Job Purpose and Requirements

Manage all incoming IT production issues and requests

o Create tickets if not already created

o   Answer and resolve :

- how to questions,

- Issues related to workplace services (desktop/laptop/VDI/printer,..)

o 1st level of troubleshoot for any other incoming request and issue :

- Resolve or assign ticket to the relevant 3rd level resolver groups.

Work in conjunction with the Senior Support groups Involve Major Incident Management Team when suspecting a severe issue Effectively & efficiently manage teams queues accordingly to ticket priorities and ensure timely resolutions Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience When necessary, liaise with third-party support and PC equipment vendors. Manage stock level and inventory of IT equipment Complete daily/weekly tasks as required Fully document fixes to capture knowledge and contribute in Knowledge management Ability to interpret technical information and present it in simple terms for a less technically aware audience

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