Service Desk and L1 Deskside support technician H/F
vor 3 Wochen
Missions
Job Purpose and Requirements
Manage all incoming IT production issues and requestso Create tickets if not already created
o Answer and resolve :
- “how to” questions,
- Issues related to workplace services (desktop/laptop/VDI/printer,..)
o 1st level of troubleshoot for any other incoming request and issue :
- Resolve or assign ticket to the relevant 3rd level resolver groups.
Work in conjunction with the Senior Support groups Involve Major Incident Management Team when suspecting a severe issue Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience When necessary, liaise with third-party support and PC equipment vendors. Manage stock level and inventory of IT equipment Complete daily/weekly tasks as required Fully document fixes to capture knowledge and contribute in Knowledge management Ability to interpret technical information and present it in simple terms for a less technically aware audience
Localisation du poste
Zone géographique
Europe, Suisse, Vaud, Lausanne
Ville
Chemin de Bérée 38 1010 Lausanne
Critères candidat
Niveau d'études minimum
Bachelor
Formation / Spécialisation
Strong customer service orientation
Niveau d'expérience minimum
0 - 2 ans
Compétences recherchées
Required Skill set
• Strong customer service orientation.
• Understanding of ITIL processes.
• Understanding of Service Desk and Deskside procedures and processes.
• Proven analytical and problem-solving abilities.
• Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
• Ability to prioritise workload to best meet customer requirements.
• Knowledge of PCs, desktop hardware and their internal components.
• Knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Knowledge of Windows, MS office applications, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.
• Eagerness to resolve issues.
• Logical bend of mind.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in “on duty” Shifts (24 x 7).
Langues
French , English
-
Service Desk and L1 Deskside support technician H/F
vor 3 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitDescription du poste Job Purpose and Requirements Manage all incoming IT production issues and requests o Create tickets if not already created o Answer and resolve : - how to questions, - Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue : ...
-
Level 2 Deskside support technician H/F
vor 3 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitMissions Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: “how to” questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign ticket to the...
-
Level 2 Deskside support technician H/F
vor 3 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitDescription du poste Job Purpose and Requirements Manage all incoming IT production issues and requests: o Create tickets if not already created o Answer and resolve: how to questions; Issues related to workplace services (desktop/laptop/VDI/printer,..) o 1st level of troubleshoot for any other incoming request and issue: Resolve or assign...
-
IT Support Technician n1
vor 2 Wochen
Lausanne, Schweiz Michael Page Switzerland VollzeitWe are looking for for a Client, an IT Support Technician for the level 1 of Support. IT Support Technician n1 - m/fOur client is a trading company located in Lausanne. DescriptionProvide first-level contact and convey resolutions to user issues.Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct...
-
IT Support Technician n1
vor 2 Wochen
Lausanne, Schweiz Michael Page Switzerland VollzeitWe are looking for for a Client, an IT Support Technician for the level 1 of Support. IT Support Technician n1 - m/fOur client is a trading company located in Lausanne. DescriptionProvide first-level contact and convey resolutions to user issues.Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct...
-
IT Support Technician n1
vor 2 Wochen
Lausanne, Schweiz Michael Page Switzerland VollzeitWe are looking for for a Client, an IT Support Technician for the level 1 of Support. IT Support Technician n1 - m/fOur client is a trading company located in Lausanne. DescriptionProvide first-level contact and convey resolutions to user issues.Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct...
-
Technicien/ne Support Informatique L1/l2 Trilingue
vor 4 Wochen
Lausanne, Schweiz Fit1Job VollzeitNous recherchons pour un poste à Lausanne un/une **Technicien/ne support informatique L1/L2 trilingue FR-DE-EN**: qui viendra s’intégrer dans une équipe centralisée, en charge du support informatique pour le siège et les 6 filiales de l’entreprise situées en Suisse-Romande et Suisse-alémanique. La position, basée à Lausanne, demande de parfois...
-
Technician (m/f/d)
vor 1 Woche
Lausanne, Schweiz Life Fitness Europe GmbH VollzeitTechnician (m/f/d) at Life Fitness Europe GmbH | softgarden View job here Technician (m/f/d) Full Time Lausanne, Schweiz With Professional Experience 5/6/24 ...
-
Service Desk Supervisor
vor 4 Wochen
Lausanne, Schweiz Evooq Vollzeit**Company Description** At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams...
-
Service Desk Supervisor
vor 4 Wochen
Lausanne, Schweiz Evooq Vollzeit**Company Description**: - At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous...
-
IT Support Manager H/F
vor 3 Wochen
Lausanne, Waadt, Schweiz CA Indosuez (Switzerland) SA VollzeitInformations généralesEntité Azqore est une entreprise internationale spécialisée dans l'externalisation de Systèmes d'Informations et dans le traitement d'opérations bancaires pour les acteurs de la Gestion de Fortune. Issue d'une union inédite entre deux leaders sur leur marché, le groupe Crédit Agricole et Capgemini, l'entreprise gère 200...
-
Case Services and Research Support Coordinator
vor 21 Stunden
Lausanne, Schweiz IMD VollzeitContract Type: Open-ended- Location: Lausanne, CH**About IMD** Founded by business executives for business executives, the International Institute for Management Development (IMD) is an independent academic institute with campuses in Lausanne and Singapore as well as a Management Development Hub in Shenzhen. We strive to be the trusted learning partner of...
-
IT Support Manager H/F
vor 3 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitDescription du poste Job Purpose Manage the internal IT Support team, evaluate skills and performances and ensure end user service is timely and accurate on a daily basis. Assist in setting specific end-user service standards, contribute to improve IT support by actively monitoring and responding to end users queries. Establish best practices...
-
Commercial Au Service Externe
vor 4 Wochen
Lausanne, Schweiz Job and Com VollzeitJe recherche pour mon client, l’un des principaux fabricants et fournisseurs d'équipements complets pour l'école et la formation, un ou une: **Commercial au service externe (h/f) pour du mobilier scolaire pour la SR** Depuis quelques années, sa force réside également dans l'aménagement intérieur complet, des solutions globales étant développées...
-
IT Support Manager H/F
vor 3 Wochen
Lausanne, Schweiz Indosuez Wealth Management VollzeitMissions Job Purpose Manage the internal IT Support team, evaluate skills and performances and ensure end user service is timely and accurate on a daily basis. Assist in setting specific end-user service standards, contribute to improve IT support by actively monitoring and responding to end users queries. Establish best practices through the entire...
-
IT Support Technician n1
vor 2 Wochen
Lausanne, Schweiz Michael Page VollzeitProvide first-level contact and convey resolutions to user issues.Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure (ServiceNow)Develop and document new solutions and training material for occurring issues.Configure PC's and Laptops...
-
Commercial Au Service Externe
vor 4 Wochen
Lausanne, Schweiz Job and Com VollzeitJe recherche pour mon client, l’un des principaux fabricants et fournisseurs d’équipements complets pour l’école et la formation, un ou une: Commercial au service externe (h/f) pour du mobilier scolaire pour la SR Depuis quelques années, sa force réside également dans l’aménagement intérieur complet, des solutions globales étant...
-
Lausanne, Schweiz CA Indosuez Wealth (Group) Vollzeit**Type de métier**: Types de métiers Crédit Agricole S.A. - Gestion des opérations **Intitulé du poste**: VIE - Back-office - Apports-retraits titres H/F **Type de contrat**: VIE **Missions**: Dans le cadre de l'ADTI, le desk apports/retraits est chargé de traiter en parfaite conformité les arrivées et les départs de titres vis-à-vis de...
-
Technicien-ne Service Desk
Vor 5 Tagen
Lausanne, Schweiz Ixion VollzeitaXelerateur est la marque d’iXion Services SA pour la délégation et le placement en informatique. iXion Services SA prend en charge la globalité des infrastructures IT de ses clients. Entreprise suisse reconnue comme un partenaire informatique compétent, fiable, flexible et innovant, ses activités principales sont l’intégration système et le...
-
Lab Technician
Vor 4 Tagen
Lausanne, Schweiz Kandou Bus VollzeitChallenges are our drive, innovation our calling. We at Kandou are a team of passionate accomplished professionals making a mark in the semiconductor industry. We're an innovative leader in high-speed and energy-efficient chip-chip link solutions critical to the evolution of the electronics industry, continuously developing to meet the demands of today's...