Service Desk and L1 Deskside support technician H/F

Vor 2 Tagen


Lausanne, Schweiz TN Switzerland Vollzeit

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Service Desk and L1 Deskside Support Technician H/F, LausanneClient:Location:Job Category:

Other

Job Reference:

bd27d18adeaf

Job Views:

9

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Job Purpose and Requirements

  1. Manage all incoming IT production issues and requests
  2. Create tickets if not already created
  3. Answer and resolve:
  • How-to questions
  • Issues related to workplace services (desktop/laptop/VDI/printer, etc.)
1st level of troubleshooting for any other incoming requests and issues:
  • Resolve or assign tickets to the relevant 3rd level resolver groups
Work in conjunction with the Senior Support groupsInvolve Major Incident Management Team when suspecting a severe issueEffectively & efficiently manage team queues according to ticket priorities and ensure timely resolutionsInstall, diagnose, maintain, and upgrade all organizational hardware and equipment ensuring optimal performance and user experienceWhen necessary, liaise with third-party support and PC equipment vendorsManage stock level and inventory of IT equipmentComplete daily/weekly tasks as requiredFully document fixes to capture knowledge and contribute to Knowledge ManagementAbility to interpret technical information and present it in simple terms for a less technically aware audience #J-18808-Ljbffr

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