IT Technician

Vor 6 Tagen


Lausanne, Schweiz Migros Online Vollzeit

Join our IT Service Desk team as an IT Technician Ensure reliable and efficient IT support, resolve technical challenges, and manage IT equipment across sites. Collaborate with a dynamic team in a modern, cloud-based environment, contributing your expertise and problem-solving skills to ensure the best user experience.

What impact do you have?

  • You will resolve hardware, software, and network issues, ensuring a seamless user experience.
  • Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.
  • Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.
  • You will actively contribute to maintaining and updating technical documentation and procedures.
  • Troubleshoot and configure basic network components and printing solutions.
  • Participate in project tasks and provide support for project management activities, helping deliver impactful IT solutions.

What do you offer?

  • Education: Completed apprenticeship (EFZ) IT Specialist
  • Experience: 3 to 5 years experience in IT Support or Service Desk roles and end user support
  • Solid knowledge of Windows 11, macOS, and cloud solutions (Office 365, Azure, Intune).
  • Proficiency in ITSM tools like Jira.
  • Basic skills in network troubleshooting and configuration.
  • A valid Category B driving license.
  • A proactive mindset with strong problem-solving, communication, and teamwork skills.
  • French (B2)
  • English (B1)
  • German (ADVANTAGEOUS)

What do we offer you?

  • Maternity/paternity leave: 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%
  • Mobility: Participation in the costs of purchasing a public transport pass
  • Catering: A company restaurant is available for employees to eat at preferential rates
  • Cumulus points: Benefit from additional Cumulus points
  • Sports and fitness offers: We value your health and offer CHF 250.- per year when taking out a sports subscription
  • Individual continuing training: We value your development and participate in your growth and offer a budget for it
  • Informal culture: We stand for respectful cooperation on the same level
  • Personal responsibility & freedom: We value direct communication and involve our employees in the decision-making process
  • Additional holidays: We encourage a good work-life balance with the possibility to purchase 2 weeks of holidays per calendar year or take unpaid leave for a longer time

Only online applications can be accepted on the applications portal.

Contact

Ms. Maud Charpigny

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