HR Officer

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Grade: P2

Job ID: 12565
Department: HRD
Organization Unit: HRD
Location: Geneva
Contract type: Fixed Term

The following are eligible to apply:

• ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
• External candidates.

Applications from candidates who have already separated from ILO service upon retirement or early retirement, will not be considered.

The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

The ILO welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).

Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome.

In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.

The specific language requirements for this position are detailed hereunder. However, external candidates applying for the professional category vacancies and whose mother tongue is not one of the working languages of the Office (English, French and Spanish), shall be required to possess a fully satisfactory working knowledge of at least one of the ILO working languages. If appointed, they will be expected to acquire a knowledge of a second working language of the Office during their initial years of service.

The position is in the Management Support and Analytics Unit (HR/MSA) within the Human Resources Development Department (HRD). The Department is the central authority on human resource matters in the ILO. HRD seeks to align the Office’s human resources capacity with the strategic objectives of the Organization to ensure that it can carry out its mission effectively.
The Director of HRD is assisted by a Management Support and Analytics Unit (HR/MSA) for work planning, budget and financial control, central support services, HR data analytics and the coordination of the preparation and production of oversight documents. The Unit is also responsible for the online Talent Management Suite, which is interfaced with the ILO's ERP System, and is available to all staff globally in the ILO’s three official languages (English, French and Spanish).

The Talent Management Suite provides a fully integrated system to support all the core ILO Talent Management processes, including performance management, recruiting, learning and workforce planning.

Under the guidance of the supervisor, the incumbent provides support towards the daily operations and ongoing system administration of the Talent Management Suite, ensuring coherence between Talent information system processes, HR rules, regulations, policies, procedures and guidelines. The incumbent assists with providing data analytics and reports as required.

The incumbent reports to the head of the HR/MSA Unit.

1. Under the guidance of the supervisor, provide technical and functional support on Talent Management Suite issues to clients across the Office. Resolve problems and queries received and implement corrective actions, ensuring the correct application of established HR rules, regulations, policies, procedures and guidelines.
2. Assist the supervisor in identifying technical or functional issues within the Talent Management Suite. Ensure compliance with established HR rules, regulations, policies, procedures and guidelines, propose and test system enhancements to address such issues; conduct user acceptance testing, and assist in any subsequent implementation.
3. Consult with coordinators within HRD to identify training needs for target groups of users of the Talent Management Suite, both within HRD and across the Office. Under the guidance of the supervisor, propose training initiatives, assist in developing, modifying and updating existing training materials and participate in delivering training to users at headquarters and in the field. Draft user guides and targeted non-standard communications to promote the effective application of Talent Management tools and processes.
4. Assist with the implementation of HR metrics, analytical tools and dashboards for use by HRD and its clients to guide decision-making related to workforce planning, talent management and staff trends. Provide input into the design, development, testing and implementation of dashboards and reports in the Talent Management Suite, in accordance with users’ roles.
5. Undertake research and analyse data from a variety of sources. Prepare analytical reports for internal and external stakeholders. Assist the supervisor in reviewing and revising documents and reports. Obtain required information from inside and outside the organisation and organise and analyse HR and organisational data and statistics using computerised databases.
6. Assist with the provision of technical and functional support on data administration within the Talent Management Suite, including system configuration and updates to user settings, security, reference data, user roles and permissions. Assist the supervisor in monitoring the daily interface with the ERP system. Resolve standard problems and implement corrective actions as necessary.
7. Under the guidance of the supervisor, liaise with the Talent Management Suite vendor support services to log issues and follow-up to ensure timely resolution of system problems. Assist with the monitoring of upcoming software releases to identify functionalities that would be beneficial for the ILO and support any related implementation activities.
8. Liaise with content providers to support the installation of eLearning online materials for the Learning Management System staging and production platforms.
9. Perform other relevant duties as assigned.

First level degree in human resources management, social sciences, information systems, or other related field.

Three years of relevant experience in human resources management or information technology management, including at least one year of experience working with system administration functionality within a talent management system. Experience with the management of SAP SuccessFactors Recruiting, Performance Management or Learning would be an advantage.

Excellent command of English and a working knowledge of French. Spanish would be an advantage.

In addition to the ILO core competencies, this position requires:

Technical

Job specific competencies include:
• Knowledge of HR principles, practices, rules, and regulations, and their practical application within talent management systems.
• Good knowledge of HR information systems, including for Recruiting, Performance Management and Learning Management.
• Ability to analyse information, research precedents, examine and reconcile discrepancies and inconsistencies.
• Good knowledge of PC software (including word processor and spreadsheet and presentation software) such as Microsoft Office, and ability to present analytical information in graphs, charts and tables using such software.
• Ability to clarify users’ requests and to respond to and resolve technical problems.
• Ability to communicate effectively both orally and in writing.
• Objectivity and ability to apply HR rules and regulations in a fair and consistent manner.

Behavioural
• A high degree of tact, and proven ability to maintain confidentiality.
• Ability to work on own initiative as well as a member of a team.
• Time management skills and the ability to plan and execute assigned duties.
• Service and quality oriented, with excellent attention to detail.
• Ability to adapt quickly to new software and systems.
• Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.

Conditions of employment

• Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
• The first contract will be issued for a twenty-four month period.
• A successful external candidate will be on probation for the first two years of assignment.
• Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at hrpartner@ilo.org.

Recruitment process

Please note that all candidates must complete an online application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.

Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

The ILO has zero tolerance for acts of sexual exploitation and abuse (SEA) and is determined to ensure that all staff members and all beneficiaries of ILO assistance do not suffer, directly or indirectly, from sexual exploitation and abuse. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organisation, the ILO may conduct a background verification of candidates under consideration.

Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.