Operations Manager

Vor 5 Tagen

Zürich ZH, Schweiz Ascento AG Vollzeit

**Role**:
We are seeking a proactive hands-on person able to organize a solution for any challenge we encounter when deploying robots in customers. As such you will be in charge of a broad set of tasks, like arranging which robots go to which customers, support in customer deployments and demos, shipping robots abroad, arranging sim card providers for different geographies, etc..

**Key Responsibilities**:

- Keep our robots running by investigating robot issues live and deciding solutions quickly together with the remote robot supervisor.
- If the problem cannot be solved remotely, coordinate with the on-call technical support team.
- Coordinate maintenance and support with the onsite technicians and security guards.
- Organize which robots go to which customers, demos, testing, etc
- Organize robot logistics, like shipping, spare robot locations, etc
- Coordinate the release of the latest software features and deploy them to the robot fleet.

**Background**:

- Bsc or Msc in a technical field, like engineering, physics, or equivalent experience.
- Relevant experience with technical support, field engineering, or operations.
- Multidisciplinary, not scared to get your hands dirty replacing robot parts or learning new tools.
- Goal driven and independent, getting robots working properly is top priority and you can figure out how to do it.
- Good English skills (Level C1) and good German (Level B2)
- Ready to grow with Ascento

**Honest comments**:

- Working with robots in the field often means working under pressure, either due to tight deadlines or due to customers watching.
- The robots work mostly at night and weekends, there could be some work needed during these times. This would of course be compensated.

**About Us**:
Ascento is a cutting-edge robotics startup dedicated to revolutionizing the security industry. Last year we raised USD 4.3M, since January this year we tripled our fleet and in the last month we doubled our contract volume. Our advanced security robots are trusted by security companies and Fortune500 companies and are employed at premier locations such as logistics hubs, data centers, manufacturing facilities, warehousing properties etc.

**Ascento is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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