Operation Manager

Vor 4 Tagen

Zürich, Schweiz CEVA Air & Ocean Vollzeit

**Key Responsibilities**

**1. Operational Oversight & troubleshooting**
- Build and maintain strong partnerships with Swiss an international logistics provider (airport handling companies, ground carriers, airlines and shipping lines).
- Increase proactiveness in freight executions with the different operations in accordance with the Branch Manager strategy and new businesses implementation.
- Act as the go-to escalation contact for the 3 operations manager based in Zurich and suppliers when implementation or operational challenges arise.

**2. Performance Monitoring & Service Quality**
- Built monitoring system and KPIs to measures airlines, shipping line, trucker and customs operations with a focus on timely execution and cost control.
- Support analysis and service failures, investigate root causes, and implement preventive process improvements.

**3. Communication & Suppliers Management**
- Ensure strong and consistent communication flow between suppliers and operations.
- Support internal service reviews and planning meetings with data-driven insights and solution-oriented recommendations.

**4. Process Optimization & Lean Implementation**
- Lead continuous improvement initiatives aimed at enhancing operational speed, accuracy, and client satisfaction.
- Collaborate with internal business development teams for onboarding new clients or implementing strategic changes.
- Drive cost-optimization initiatives while upholding high service quality standards.

**5. Process & Financial Follow-Up**
- Identify potential service risks and proactively develop mitigation processes.
- Monitor outstanding supplier invoices and resolution of discrepancies.

**Profile & Skills**
- Strong background in freight forwarding or transportation
- Worked at a similar Freight forwarding or at an international supplier is a plus.
- Demonstrated experience working with Swiss logistics infrastructure (airports, shipping ports, bonded warehouses).
- Proven track record in troubleshooting and escalation management in operations
- Proficiency in Excel and data analysis.
- Excellent interpersonal and problem-solving skills, with an urgency-oriented mindset.
- Fluency in English and German is a must.

**This role is ideal for a dynamic leader with a strong logistics background, deep knowledge of internationnal seafreight and airfreight, and a passion for delivering fast paced services.**

**Job Type**: 100%

Pay: CHF80.00 - CHF100.00 per year

**Benefits**:

- Company events
- Company phone
- Parental leave
- Reka-Vouchers or Reka-Money

Expérience:

- Freight Forwarding Operations: 5 ans (Requis)
- Local Zurich logistics player: 2 ans (Requis)

Langue:

- German (Requis)
- English (Requis)

Work Location: In person

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