Operations Manager

Operations Manager 129160 The Opportunity Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in operations and/or underwriting and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently looking for an Operations Manager to drive operational excellence and deliver outstanding customer service as part of our processing location team. Reporting to the Manager Technical Services, you will lead and develop an operations support team, partnering with business units and stakeholders to optimize processes, deliver on service standards, and support continuous improvement. In this role, you’ll coach and empower staff, implement new procedures, and ensure top‑quality customer experiences, all while fostering collaboration across departments. This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This is a hybrid work opportunity. What you will do Lead, motivate, and develop operations support staff in a processing location, ensuring excellent service delivery. Promote and implement process improvements, standardization, and simplification. Introduce new systems and procedures across departments, providing training and support. Monitor workflow, schedules, and production output to meet/exceed quality and service standards. Make staffing decisions, organize personnel, and adapt to changing business needs. Conduct training needs analysis and coordinate development opportunities for team members. Administer performance evaluations, provide actionable feedback, and support career growth. Collaborate closely with Underwriting and other strategic business units. Manage special projects and act as lead contact for assigned customers/areas. Identify business opportunities and foster cross‑functional relationships. Ensure compliance with company policies, regulatory requirements, and operational objectives. Participate in planning, budgeting, and risk assessment for your functional area. Maintain accurate documentation and support effective communication of policies and procedures. Job Qualifications - What you bring to the table Required: Bachelor’s Degree and 5 or more years of experience in operations or underwriting OR High School Diploma (or equivalent) and 7 or more years of experience in operations or underwriting AND Familiarity with production/metrics performance environment Experience preparing and managing operational budgets is an asset Insurance certifications or relevant coursework are an advantage Strong office administration, operational, and back office skills (Intermediate proficiency) Knowledge of underwriting processes (Intermediate proficiency) Commitment to regular, predictable attendance and flexibility during peak periods Our Culture At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. We’re committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5‑Star Diversity, Equity and Inclusion Award. Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. About Us Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid‑sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. #J-18808-Ljbffr