Website, Product Manager

**Requisition ID**: req35076

**Job Title**: Website, Product Manager

**Sector**: Information Technology

**Employment Category**: Regular

**Employment Type**: Full-Time

**Compensation**: USD 93,899.00 - 117,365.00 Salary

**Location**: New York, NY HQ USA

**The IRC**

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees made to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

**Job Overview / Summary (What and Why)**:
The Website Product Manager role calls for someone who can lead all aspects of digital content platforms, including implementation, development and maintenance of key roadmap projects. This person will be responsible for content platforms; coordinate web content and development projects for digital content, and drive the delivery of platform feature upgrades and new platforms on an international scale. This person must be highly proficient at operating and driving execution in product development. They are data driven, excels at web development, problem solving and analytical thinking. They will oversee, analytics, testing and integrations on the platform side and directly implement the launch/transition of new geographies. They will work closely with a team of developers, content contributors and product specialists. They will be the primary lead for third party contractors as needed.

**Major Responsibilities**:
**Product Management, Content Platforms**

**1.** Responsible for the central Drupal CMS for markets in the US, UK, SE, DE, KR and 20 global remote markets. Provides hands-on, detailed coordination of a variety of development efforts in support of marketing and content delivery, including implementation of roadmap updates to web platforms; on-site testing and conversion optimization; and development for accessibility, engaging user experience, search engine optimization and coordinated marketing campaigns.

**2.** Works in close collaboration with multi-functional teams (Marketers, Vendors, Design/Content, Developers) to ensure development projects are delivered on deadline and with high quality.

**3.** Runs digital platform development projects in roadmap, project timelines, supervise progress, troubleshoot issues and roadblocks.

**4.** Implements key updates to central CMS.

**5.** Guides direct report(s) in creation of assets, web pages, and content management, providing an environment for knowledge and growth.

**6.** Coordinates delierverables across internal and external teams (Vendors, Marketing Fundraisers, CRM Team, Creative Studio). Partners with Global Analytics team on platform testing, tracking and integration, implementation and testing.

**7.** Leads team’s relationship with vendors and developers.

**8.** Handles project queue for BAU, development and targeted markets/campaigns.

**9.** Establishes key relationships at various levels across the organisation to define and lead fundraising projects for the platforms. Superb communication skills, works closely with multiple clients, including donor services to ensure the platforms are designed and crafted to fit donor needs.

**10.** Trains all new users on the Drupal platform. Works with new users across multiple markets to define goals for the platform, establishes new business processes and governance as needed; in order to support revenue, donor acquisition and retention.

**11.** Ensures that the visual design of web platforms supports project goals and is consistent with interpersonnel brand and accessibility guidelines.

**12.** Supports data quality within all marketing technology platforms and products to ensure data integrity. Supports analytics across all components of websites.

**13.** Monitors website KPIs in analytics suite. Maintains relationship with Marketing Analytics team to ensure that data flows properly from frontend analytics to backend datamart. Promotes a culture of data driven decision making.

**14.** Leads integrations in marketing tools such as Google Analytics, GA4, Tag Manager, Data Studio, Optimize, Heatmapping tools, etc.

**15.** Leads quality assurance testing for fundraising platform updates

**16.** Documentation of integral platform updates, issues, tickets, business processes

**Key Working Relationships**:
**Position reports to**:Deputy Director, Marketing Technology

**Position directly supervises**:Website, Product Specialist

**Other Internal and/or external contacts**:
**Internal**_:_ Handles content products/platforms that drive brand awareness, lead generation and revenue with various teams across the organization. This includes External Relations, mass marketing, advocacy, IT, Germany, Swed