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Senior Retail Operations Manager

vor 4 Wochen

Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Flagship Store Manager Role

We are seeking an experienced Senior Retail Operations Manager to lead our flagship store in Zürich, Switzerland.

Key Responsibilities:
  • Oversee all aspects of store operations, ensuring a seamless customer experience.
  • Lead a team of Sales Associates, focusing on their development, sales performance, and maintaining high standards of service and presentation.
Leadership & Team Management:

In this role, you will be responsible for:

  • Hiring and training in collaboration with HR.
  • Team development and scheduling.
  • Ensuring team well-being and addressing any concerns.
Sales & Profitability:

You will:

  • Achieve sales targets and analyze sales data to inform strategic decisions.
  • Track key sales metrics to optimize performance.
Operational Excellence:

Responsibilities include:

  • Managing inventory and orders efficiently.
  • Ensuring store maintenance and compliance with industry standards.
  • Minimizing losses and ensuring the safety of staff at the loading point.
Customer Service:

You will:

  • Resolve complaints and use feedback to improve processes.
  • Maintain high standards in store presentation.
Event Planning:

Your duties will involve:

  • Planning and executing events to drive traffic and sales.
  • Coordinating with marketing and other departments.
Industry Awareness:

To remain competitive, you will:

  • Stay informed about watch industry trends and innovations.
  • Implement new practices to maintain competitiveness.
Requirements:

To succeed in this role, you will need:

  • A degree in Business Administration, Retail Management, Marketing, or a related field.
  • Proven senior retail management experience.
  • Demonstrated leadership and team management skills.
  • A strong track record in driving sales and achieving targets.
  • Experience in store operations, inventory management, and customer service.
  • Exceptional customer service commitment and sales skills.
  • Strong organizational, problem-solving, and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in retail management software, POS systems, and Microsoft Office Suite.

Estimated salary: CHF 80,000 - 100,000 per year, depending on experience.