IT Support Specialist
vor 4 Wochen
As an IT Support Specialist with Michael Page, you will play a critical role in ensuring the reliability and security of our IT infrastructure. You will provide first and second-level support to our local and global users, ensuring quick resolution of technical issues. Your strong communication skills in both English and French will be essential in supporting our diverse user base.
Key Responsibilities:- Technical Support: Provide first and second-level support to users, troubleshooting and resolving issues related to hardware, software, network connectivity, and peripheral devices.
- Server Administration: Assist in the administration of servers and infrastructure, including SCCM, virtual machines (VM), and Active Directory (AD).
- Incident Management: Ensure all incidents and service requests are logged, tracked, and resolved in accordance with SLAs.
- Training and Guidance: Provide guidance and training to users to help them maximize system efficiency.
- Continuous Improvement: Contribute to the continuous improvement of IT processes and procedures.
- Collaboration: Collaborate with the global IT team to maintain systems and ensure consistent service across locations.
We offer a competitive package, health insurance, discretionary bonus, and access to on-site gym and wellness center.
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