IT Support Specialist with Flexible Schedule
vor 1 Monat
Company Overview: Geneva College seeks a skilled IT Support Specialist to join our team.
Salary: $45,000 - $60,000 per year (estimated salary range based on experience and location).
Job Description
We are looking for a highly motivated individual to provide technical support to the campus community. As an IT Support Specialist, you will be responsible for resolving hardware, software, and connectivity issues via phone, email, or in-person interactions.
Duties and Responsibilities:
- Communicate complex technical solutions in a clear and concise manner.
- Provide exceptional customer service and ownership of technical support issues.
- Log and track tickets using service desk management software and maintain accurate records.
- Write knowledgebase articles for common problems.
- Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction.
Required Skills and Qualifications:
- Experience working with Microsoft Windows, Microsoft 365, PC hardware, and software.
- Ability to work independently.
- Genuine desire to learn and adapt to new technologies.
Additional Information: This role offers a great opportunity to gain IT experience and develop your skills in a supportive environment.
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