Technical Support Specialist for Financial Institutions
Vor 4 Tagen
We are seeking a highly skilled Technical Support Specialist to join our team at Bottomline. As a key member of our support team, you will be responsible for troubleshooting technical issues, providing timely and accurate customer feedback, and delivering high-quality technical directives.
The ideal candidate will have experience with Linux machine operating systems and scripting, as well as a solid understanding of ITIL processes and procedures. Proficiency in SQL queries and knowledge of Fintech environments are also highly desirable.
Key Responsibilities- Analyse and reproduce complex situations within Bottomline products
- Define and request configuration and code solutions
- Deliver high-quality technical directives and communicate effectively with internal and external stakeholders
- Manage multiple cases simultaneously and participate in a shared 24/7 on-call rotation
- University degree in IT or equivalent
- Between 2 to 4 years' experience in a similar role
- Fluency in English and German or Swiss-German language
Estimated salary: $85,000 - $110,000 per year, depending on location and experience.
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