IT Support Specialist for Global Operations

Vor 3 Tagen


Genf, Genf, Schweiz Ripple Vollzeit

Ripple is seeking an experienced IT Support Specialist to join its dynamic team in Geneva. This role will play a crucial part in managing local IT operations and providing support to employees globally.

About Ripple

We're building a world where value moves like information does today. Our crypto solutions for financial institutions, businesses, governments, and developers are improving the global financial system and creating greater economic fairness and opportunity for more people around the world.

Our IT team enables our employees to innovate and operate at their peak potential. As an IT Support Specialist, you'll be responsible for delivering exceptional customer service and ensuring optimal operational efficiency.

The Role

You will provide front-line IT support to employees through various channels, manage and support audio/visual systems, troubleshoot and repair IT hardware and software issues, and develop and implement IT policies and procedures.

You will also manage the inventory of IT-owned assets, facilitate orientations for new hires, serve as a technical resource and advisor, create and maintain comprehensive IT runbooks, and support IT projects.

Requirements

To succeed in this role, you'll need:

  • A proven 3-4 years experience providing IT support in a global corporate environment
  • Expertise in supporting both macOS and Windows operating systems at scale
  • Experience with managing Android and iOS devices using Mobile Device Management (MDM) tools
  • Previous administration experience with SaaS platforms such as Google Workspaces, Slack, and Okta
  • Strong troubleshooting skills across various systems and technologies
  • Solid understanding of security best practices applicable on a global scale
  • Demonstrated ability to mentor and support team members
What You'll Get

Ripple offers a competitive salary range of $65,000 - $90,000 per year, bonuses, equity, and a comprehensive benefits package that includes physical and mental healthcare, retirement, family forming, and family support. You'll also enjoy R&R days, generous wellness reimbursement, weekly onsite and virtual programming, and a flexible work schedule.

Ripple is an Equal Opportunity Employer committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.


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