IT Support Specialist

vor 1 Woche


Genf, Genf, Schweiz Geneva College Vollzeit

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Geneva College. As a Technical Service Desk Analyst, you will be responsible for providing technical hardware, software, and connectivity problem resolution to the campus community.

Key Responsibilities:

  • Communicate technical solutions in a user-friendly, professional manner
  • Provide excellent customer service and ownership of technical support issues
  • Log and track tickets using service desk management software
  • Write knowledgebase articles for common problems
  • Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction

Requirements:

  • Experience working with Microsoft Windows, Microsoft 365, PC hardware and software
  • Ability to work independently
  • Genuine desire to learn

What We Offer:

A great place to learn and gain IT experience. If you are interested in this opportunity, please stop by the ITS Service Desk (S&E 121) for more details and an application.


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