IT Support Specialist
vor 1 Monat
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Geneva College. As a Technical Service Desk Analyst, you will be responsible for providing technical hardware, software, and connectivity problem resolution to the campus community.
Key Responsibilities:
- Communicate technical solutions in a user-friendly, professional manner
- Provide excellent customer service and ownership of technical support issues
- Log and track tickets using service desk management software
- Write knowledgebase articles for common problems
- Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction
Requirements:
- Experience working with Microsoft Windows, Microsoft 365, PC hardware and software
- Ability to work independently
- Genuine desire to learn
What We Offer:
A great place to learn and gain IT experience. If you are interested in this opportunity, please stop by the ITS Service Desk (S&E 121) for more details and an application.
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