IT Infrastructure Support Specialist
vor 22 Stunden
We are a leading provider of IT infrastructure, security, managed services, cloud computing and staffing solutions.
About the RoleWe are seeking an experienced IT Infrastructure Support Specialist to join our team in Geneva. This is a permanent position with a competitive salary.
Job DescriptionThe successful candidate will be responsible for providing technical support for our clients' IT infrastructure, including hardware, software and network configurations. Key responsibilities include:
- Assisting users with software configuration, installing peripherals and troubleshooting workstations, printers and videoconferencing tools (Yealink)
- Resolving incidents at Level 2
- Helping users with Office 365 software (e.g., MS Forms, Teams, Sharepoint, office...)
- Asset inventory management
- Onboarding and Offboarding users and provisioning new laptops with Microsoft Autopilot for onboarding requests
- Managing the mobile telephone fleet
- Adding and Removing software licenses for Microsoft and Adobe products. Providing regular inventory checks
- Creating accounts or email-shared mailboxes and distribution lists
- Life cycle management of hardware units – Process end-of-life cycle management, notification, replacement and asset decommissioning/disposal
- Managing Microsoft Active Directory (on-prem and in Azure),
- Liaising with level 3 experts to configure network equipment such as switches or firewalls and managing backup software
- Drafting documentation detailing the deployment and installation procedures for the various services
- Ticket management and archiving through the customer's incident management system with SLA
- Managing requests escalated from technical support level 1
- Working with the team to implement long-term strategic technology plan
To be successful in this role, you will need:
- A degree in computer science or related field
- A Microsoft Certification of office tools and Windows 11 is a plus
- Previous experience in IT infrastructure support and maintenance
- An experience in SharePoint Administration, Data protection, security and integrity in their general context
- General knowledge in networking (cisco)
- Knowledge with Yealink type videoconferencing equipment is a plus
- Ability to methodically identify problems and perform "troubleshooting" in accordance with guidelines
- Ability to analyze needs, ensure optimization and use of resources and existing technologies
- Team spirit and willingness to work as a team
- Knowledge of ITIL best practices is strongly recommended
- Fluent in English and French
This is a full-time position with a competitive salary of CHF 60,000 - 80,000 per annum. We also offer a range of benefits, including health insurance, pension plan and professional development opportunities.
LocationThe position is based in Geneva, Switzerland. We offer a dynamic and multicultural work environment with opportunities to grow and develop your career.
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