Highly Skilled IT Support Specialist

Vor 4 Tagen


Genf, Genf, Schweiz Meanquest Vollzeit
Job Summary

We are seeking a highly skilled IT support specialist to join our team at Meanquest, a Swiss IT services company specializing in IT infrastructure, security, managed services, cloud computing, and staffing. As an IST Support Level 2, you will play a critical role in providing top-notch support to our clients.

Key Responsibilities:

  • Assist users with software configuration, installing peripherals, and troubleshooting workstations, printers, and videoconferencing tools (Yealink).
  • Resolve incidents at the Level 2 tier.
  • Help users with Office 365 software (e.g., MS Forms, Teams, SharePoint, office...).
  • Manage asset inventory.
  • Onboard and offboard users and provision new laptops with Microsoft Autopilot for onboarding requests.
  • Manage the mobile telephone fleet.
  • Add and remove software licenses for Microsoft and Adobe products. Provide regular inventory checks.
  • Create accounts or email-shared mailboxes and distribution lists.
  • Manage the life cycle of hardware units – process end-of-life cycle management, notification, replacement, and asset decommissioning/disposal.
  • Manage Microsoft Active Directory (on-prem and in Azure).
  • Liaise with Level 3 experts to configure network equipment such as switches or firewalls and manage backup software.
  • Draft documentation detailing deployment and installation procedures for various services.
  • Manage tickets and archiving through the customer's incident management system with SLA.
  • Escalate requests from technical support level 1.
  • Collaborate with the team to implement long-term strategic technology plans.
About You

We are looking for a candidate with a degree in Computer Science or a related field and previous experience in IT infrastructure support and maintenance. A Microsoft certification in office tools and Windows 11 is a plus. Sharepoint administration, data protection, security, and integrity experience is also desirable. General knowledge in networking (Cisco) and familiarity with Yealink videoconferencing equipment are assets. Strong problem-solving skills, analytical thinking, and the ability to work in a team environment are essential. Fluency in English and French is required.

This is a full-time CDI position (permanent contract) with a competitive salary range of CHF 55,000 - 65,000 per year, depending on experience. If you are passionate about IT and committed to delivering exceptional support, please apply online now.


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