IT Support Specialist
vor 3 Wochen
Key Responsibilities:
- Provide first and second-level support to local and global users, ensuring quick resolution of technical issues.
- Support VIP users with their unique needs, ensuring minimal downtime and prompt assistance.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripheral devices.
- Collaborate with the global IT team to maintain systems and ensure consistent service across locations.
- Assist in the administration of servers and infrastructure, including SCCM, virtual machines (VM), and Active Directory (AD).
- Ensure all incidents and service requests are logged, tracked, and resolved in accordance with SLAs.
- Conduct hardware and software installations, upgrades, and maintenance.
- Provide guidance and training to users to help them maximize system efficiency.
- Assist with system administration tasks as needed and contribute to the continuous improvement of IT processes.
- Participate in on-call support rotations for after-hours assistance, when necessary.
Requirements:
- Minimum 5 years of experience in desktop support within the financial services sector (banking, trading, etc.).
- Strong expertise in Level 2 support with demonstrated problem-solving abilities.
- Experience in server administration tasks, including SCCM, Virtual Machines (VM), Active Directory (AD).
- Strong knowledge of Windows operating systems, Office 365, and other business-critical applications.
- Familiarity with network protocols, troubleshooting, and monitoring tools.
- Ability to handle VIP clients and work under pressure in a fast-paced environment.
- Fluency in both English and French (spoken and written) is mandatory.
- Excellent interpersonal and communication skills, with the ability to explain technical issues clearly to non-technical users.
What We Offer:
- Competitive package
- Health insurance covered
- Discretionary bonus
- Access to on-site gym, wellness center...
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